Fawzy, scanModem reports that it has not found a modem among PCI devices: A candidate modem is not evident among the PCI devices: ------------------------------------------------ 00:02.5 IDE interface: Silicon Integrated Systems [SiS] 5513 [IDE] (rev 01) 00:04.0 Ethernet controller: Silicon Integrated Systems [SiS] SiS900 PCI Fast Ethernet (rev 90) 00:05.0 IDE interface: Silicon Integrated Systems [SiS] SATA (rev 01) 00:0a.0 Multimedia audio controller: ESS Technology ES1969 Solo-1 Audiodrive 01:00.0 VGA compatible controller: Silicon Integrated Systems [SiS] 661/741/760 PCI/AGP or 662/761Gx PCIE VGA Display Adapter ------------------------------------------------ with USB and bridge devices not displayed. If your modem is connected by an external serial cable, or mounted internally on an ISA card, scanModem would not access it. Try with Root permission $ sudo wvdialconf /etc/wvdial.conf to detect these modem types and some USB modems. If the detection is successful, read the DOCs/wvdial.txt . Edit the /etc/wvdial.conf with Root permission: sudo gedit /etc/wvdial.conf will be able to dial out with Root permission: sudo wvdial It also tells you that: Many modems for which scanModem fails have Conexant chips. From http://www.linuxant.com/drivers/modemident.php get the ListModem tool, which will report on Conexant chipset modems If the above tests fail, please provide any independent information available on your modem. If an alternative boot into Microsoft windows can be done, do mouse clicks on: Start > Settings > Control Panel > Classical View (for Window XP) > System > Hardware > Device Manager > Modems > Click on the + > Modem. Double click to expand the graphic. Manufacturer information may be displayed. For example, CXT stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor and device information. From the Driver Details TAB, copy out the VENdor and DEVice information. Next do the Query Modem and record the ATI specifications displayed such as: ATI3 - Agere SoftModem Version 2.1.22 ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 Try to identify the modem setup file, with name perhaps MODEM.INF. If may contain chipset Vendor informaton. Regards. Antonio On 12/9/09, fawzy esmail <lordfawzy22@xxxxxxxxx> wrote: > From: fawzy esmail [lordfawzy22@xxxxxxxxx] > Sent: Thursday, 9 December 2009 > Content-Type: text/plain; charset=US-ASCII; name="ModemData.txt" > Content-Disposition: attachment; filename="ModemData.txt" > Content-Transfer-Encoding: base64 > X-Attachment-Id: file0 >