Marvin and Antonio,
Thanks for your quick reply. Following your advise I read Bootup.txt and I did these tests:
- I went to the BIOS and look for a setting saying something similar to "non-PNP/Other Operating System" but I couldn't find anything.
- I added "pci=routeirq" and "pollirq" (one at the time) to the kernel boot up line.
- I went to the BIOS and turned off the onboard features one at the time (LAN, Audio, IDE Ports, Floppy, Serial ports, paralel ports)
- I put the modem in another PCI slot and repeat the last three tests.
- I downloaded the script "unloading.gz" and run it. It unload most of the modules, including the mouse driver. I load the 3 modules of the modem and I tried with wvdial to dial out.
In every case, wvdial says there is no response from the modem.
- I also read the Pctel.txt and issue the modprob and lsmod commands:
root@athlon-areco:~# depmod -a
root@athlon-areco:~# modprobe pctel
root@athlon-areco:~# lsmod | grep pct
pctel 19972 0
pctel_hw 1119332 1 pctel
linmodem 39072 1 pctel
root@athlon-areco:~# ls -l /dev/ttyS_*
crw-rw---- 1 root dialout 62, 64 2009-10-27 18:26 /dev/ttyS_PCTEL0
root@athlon-areco:~# wvdialconf
Editing `/etc/wvdial.conf'.
Scanning your serial ports for a modem.
Modem Port Scan<*1>: Scanning ttyS_PCTEL0 first, /dev/modem is a link to it.
ttyS_PCTEL0<*1>: ATQ0 V1 E1 -- failed with 2400 baud, next try: 9600 baud
ttyS_PCTEL0<*1>: ATQ0 V1 E1 -- failed with 9600 baud, next try: 115200 baud
ttyS_PCTEL0<*1>: ATQ0 V1 E1 -- and failed too at 115200, giving up.
ttyS0<*1>: ATQ0 V1 E1 -- failed with 2400 baud, next try: 9600 baud
ttyS0<*1>: ATQ0 V1 E1 -- failed with 9600 baud, next try: 115200 baud
ttyS0<*1>: ATQ0 V1 E1 -- and failed too at 115200, giving up.
Modem Port Scan<*1>: S1 S2 S3
Sorry, no modem was detected! Is it in use by another program?
Did you configure it properly with setserial?
After changing PCI slot of the modem, modemData.txt contains:
Modem interrupt assignment and sharing:
19: 0 15 IO-APIC-fasteoi
--- Bootup diagnostics for card in PCI slot 01:08.0 ----
[ 0.912879] pci 0000:01:08.0: reg 10 io port: [0xec00-0xec3f]
[ 0.912919] pci 0000:01:08.0: supports D2
[ 0.912924] pci 0000:01:08.0: PME# supported from D0 D2 D3hot
[ 0.912930] pci 0000:01:08.0: PME# disabled
[ 10.924429] pctel_hw 0000:01:08.0: PCI INT A -> Link[LNKA] -> GSI 19 (level, low) -> IRQ 19
[ 10.924434] pctel_pci(233): PCTel device[0000:01:08.0](0x40) found 134d:7890 (rev 01), iobase=0xec00, irq=19.
At the end of this email, I have included the updated ModemData.txt file.
I have check dsmesg and I don't see any other module using IRQ 19. But I would like to be sure.
I would like to ask you if there is anything I could do to try to find out why the modem is not responding. Although I don't have much experience with C, I'm a Java programmer and this machine is brand new, so I could do some risky tests, if that is required. I would like to keep using Ubuntu on this machine.
Thanks,
Antonio.
Modem.txt file (2009-10-27)
---------------------------
Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server,
as HTML can contain viruses. Use as the email Subject Line:
YourName, YourCountry kernel 2.6.28-16-generic
With this Subject Line cogent experts will be alerted, and useful case names left in the Archive.
YourCountry will enable Country specific guidance. Linux experts in YourCountry
can be found through: http://www.linux.org/groups/index.html.
They will know your Country's modem code, which may be essential for dialup service.
Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters.
So in a day, also check the Archived responses at http://www.linmodems.org
-------------------------- System information ----------------------------
CPU=i686,
Linux version 2.6.28-16-generic (buildd@vernadsky) (gcc version 4.3.3 (Ubuntu 4.3.3-5ubuntu4) ) #55-Ubuntu SMP Tue Oct 20 19:48:24 UTC 2009
scanModem update of: 2009_09_15
The modem symbolic link is /dev/modem -> ttyS_PCTEL0
The dkms driver upgrade utilities are installed,
There are no blacklisted modem drivers in /etc/modprobe* files
Potentially useful modem drivers now loaded are:
snd_hda_intel
Attached USB devices are:
ID 0458:002e KYE Systems Corp. (Mouse Systems)
If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html
A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html
If a USB modem or cellphone is attached and was not detected, please
provide available information in your request to discuss@xxxxxxxxxxxxx
For candidate card in slot 01:08.0, firmware information and bootup diagnostics are:
PCI slot PCI ID SubsystemID Name
---------- --------- --------- --------------
01:08.0 134d:7890 134d:0001 Communication controller: PCTel Inc HSP MicroModem 56
Modem interrupt assignment and sharing:
19: 0 15 IO-APIC-fasteoi
--- Bootup diagnostics for card in PCI slot 01:08.0 ----
[ 0.912879] pci 0000:01:08.0: reg 10 io port: [0xec00-0xec3f]
[ 0.912919] pci 0000:01:08.0: supports D2
[ 0.912924] pci 0000:01:08.0: PME# supported from D0 D2 D3hot
[ 0.912930] pci 0000:01:08.0: PME# disabled
[ 10.924429] pctel_hw 0000:01:08.0: PCI INT A -> Link[LNKA] -> GSI 19 (level, low) -> IRQ 19
[ 10.924434] pctel_pci(233): PCTel device[0000:01:08.0](0x40) found 134d:7890 (rev 01), iobase=0xec00, irq=19.
The PCI slot 01:08.0 of the modem card may be disabled early in
a bootup process, but then enabled later. If modem drivers load
but the modem is not responsive, read DOCs/Bootup.txt about possible fixes.
Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx
if help is needed.
For candidate card in slot 00:05.0, firmware information and bootup diagnostics are:
PCI slot PCI ID SubsystemID Name
---------- --------- --------- --------------
00:05.0 10de:03f0 1849:3662 Audio device: nVidia Corporation MCP61 High Definition Audio
Modem interrupt assignment and sharing:
21: 12 1681 IO-APIC-fasteoi ehci_hcd:usb1, HDA Intel
--- Bootup diagnostics for card in PCI slot 00:05.0 ----
[ 0.912081] pci 0000:00:05.0: reg 10 32bit mmio: [0xfbff8000-0xfbffbfff]
[ 0.912111] pci 0000:00:05.0: PME# supported from D3hot D3cold
[ 0.912117] pci 0000:00:05.0: PME# disabled
[ 2.464020] pci 0000:00:05.0: Enabling HT MSI Mapping
[ 11.021305] HDA Intel 0000:00:05.0: PCI INT B -> Link[LAZA] -> GSI 21 (level, low) -> IRQ 21
[ 11.021364] HDA Intel 0000:00:05.0: setting latency timer to 64
The PCI slot 00:05.0 of the modem card may be disabled early in
a bootup process, but then enabled later. If modem drivers load
but the modem is not responsive, read DOCs/Bootup.txt about possible fixes.
Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx
if help is needed.
===== Advanced Linux Sound Architecture (ALSA) diagnostics =====
The ALSA packages provide audio support and also drivers for some modems.
ALSA diagnostics are written during bootup to /proc/asound/ folders.
The ALSA verion is 1.0.18
The modem cards detected by "aplay -l" are: None
The /proc/asound/pcm file reports:
-----------------------
00-00: ALC662 Analog : ALC662 Analog : playback 1 : capture 1
00-01: ALC662 Digital : ALC662 Digital : playback 1 : capture 1
about /proc/asound/cards:
------------------------
0 [NVidia ]: HDA-Intel - HDA NVidia
HDA NVidia at 0xfbff8000 irq 21
PCI slot 00:05.0 has a High Definition Audio Card
The drivers are in the kernel modules tree at:
/lib/modules/2.6.28-15-generic/kernel/sound/pci/hda/snd-hda-intel.ko
/lib/modules/2.6.28-16-generic/kernel/sound/pci/hda/snd-hda-intel.ko
UNEXPECTED HDA diagnostic outcome.
=== Finished firmware and bootup diagnostics, next deducing cogent software. ===
Predictive diagnostics for card in bus 01:08.0:
Modem chipset detected on
NAME="Communication controller: PCTel Inc HSP MicroModem 56 "
CLASS=0780
PCIDEV=134d:7890
SUBSYS=134d:0001
IRQ=19
IDENT=PCTEL
For candidate modem in: 01:08.0
0780 Communication controller: PCTel Inc HSP MicroModem 56
Primary device ID: 134d:7890
Support type needed or chipset: PCTEL
At http://linmodems.technion.ac.il/pctel-linux
Get the pctel-0.9.7-9-rht-10.tar.gz
Unpack under Linux with:
tar zxf pctel*.tar.gz
and read instuctions therein.
Read DOCs/Pctel.txt and Modem/DOCs/YourSystem.txt for follow through guidance.
Writing DOCs/Pctel.txt
Predictive diagnostics for card in bus 00:05.0:
Modem chipset not detected on
NAME="Audio device: nVidia Corporation MCP61 High Definition Audio "
CLASS=0403
PCIDEV=10de:03f0
SUBSYS=1849:3662
IRQ=21
HDA=10de:03f0
SOFT=10de:03f0.HDA
High Definition Audio (HDA) cards MAY host a modem chip in their Subsystem,
and many are supported by the ALSA audio+modem driver snd-hda-intel
A modem was not detected on HDA card 10de:03f0.
If another modem card is present, then most likely 10de:03f0 does not host a modem.
If another modem card has not been detected, then possibilities are:
1) A Conexant modem chip is present on 10de:03f0, as Conexant chips
are frequently not detectable by ALSA diagnostics
2) The modem may be of the older non-PCI Controller Chipset (hardware) type.
Try detection with Root permission:
sudo wvdialconf /etc/wvdial.conf
For candidate modem in: 00:05.0
0403 Audio device: nVidia Corporation MCP61 High Definition Audio
Primary device ID: 10de:03f0
Subsystem PCI_id 1849:3662
Softmodem codec or chipset from diagnostics:
from Archives:
Support type needed or chipset:
Support can likely be achieved through two mutually exclusive alternatives:
1) The hsfmodem software for Conexant chipset modems: Read DOCs/Conexant.txt
The following ALSA alternative CANNOT work with Conexant modems.
2) An ALSA modem driver plus slmodemd. Read DOCs/Smartlink.txt for details, and
to test get the package SLMODEMD.gcc4.3.tar.gz from:
http://linmodems.technion.ac.il/packages/smartlink/
Writing DOCs/Smartlink.txt
============ end Smartlink section =====================
Completed candidate modem analyses.
The base of the UDEV device file system is: /dev/.udev
Versions adequately match for the compiler installed: 4.3.3
and the compiler used in kernel assembly: 4.3.3
Minimal compiling resources appear complete:
make utility - /usr/bin/make
Compiler version 4.3
linuc_headers base folder /lib/modules/2.6.28-16-generic/build
However some compilations and executable functions may need additional files,
in the FileNames.h (so called kernel "h"eaders) collection installed in /usr/include/ .
For martian_modem, additional required packages are needed. The also required headers of package libc6 are commonly installed by default.
Compiling hsfmodem drivers does require linux-libc-dev and libc6-dev packages, for kernels 2.6.24 and later versions.
In not included on your install CD, search for them at http://packages.ubuntu.com
or comparable Repository for other Linux distros.
When compiling ALSA drivers, the utility "patch" will also be needed.
Compressed files at: /usr/src/linux-source-2.6.28.tar.bz2
If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then
Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev
and any of its dependents, under Ubuntu linux-libc-dev
If an alternate ethernet connection is available,
$ apt-get update
$ apt-get -s install linux-kernel-devel
will install needed packages.
For Debian/Ubuntu related distributions, run the following command to display the needed package list:
Otherwise packages have to be found through http://packages.ubuntu.com
Once downloaded and transferred into a Linux partition,
they can be installed alltogether with:
$ sudo dpkg -i *.deb
Checking pppd properties:
-rwsr-xr-- 1 root dip 277352 2009-02-20 15:25 /usr/sbin/pppd
In case of an "error 17" "serial loopback" problem, see:
http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html
To enable dialout without Root permission do:
$ su - root (not for Ubuntu)
sudo chmod a+x /usr/sbin/pppd
or under Ubuntu related Linuxes
sudo chmod a+x /usr/sbin/pppd
Checking settings of: /etc/ppp/options
asyncmap 0
noauth
crtscts
lock
hide-password
modem
proxyarp
lcp-echo-interval 30
lcp-echo-failure 4
noipx
In case of a message like:
Warning: Could not modify /etc/ppp/pap-secrets: Permission denied
see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html
Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0
Which can interfere with Browser naviagation.
Don't worry about the following, it is for experts should trouble shooting be necessary.
==========================================================
Checking for modem support lines:
--------------------------------------
/device/modem symbolic link: lrwxrwxrwx 1 root root 11 2009-10-27 18:26 /dev/modem -> ttyS_PCTEL0
slmodemd created symbolic link /dev/ttySL0:
Within /etc/udev/ files:
/etc/udev/rules.d/70-pctel.rules:KERNEL=="ttyS_PCTEL0", SYMLINK="modem"
Within /etc/modprobe.conf files:
/etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem
/etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2
/etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2
Within any ancient /etc/devfs files:
Within ancient kernel 2.4.n /etc/module.conf files:
/etc/modules:linmodem
/etc/modules~:linmodem
--------- end modem support lines --------
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