Neal, Seems that your modem is a USB modem, for some reason or another scanModem did not report more information ID 0483:7554 SGS Thomson Microelectronics 56k SoftModem You may look here: http://linmodems.technion.ac.il/bigarch/archive-eighth/msg03241.html your modem is supported by slmodem-2.9.11-20090222.tar.gz and I believe that you do not need ungrab-winmodem-20090716.tar.gz since your modem is USB and not PCI. Marv and others find that the modem works provided you change something in the slmodem-2.9.11-20090222.tar.gz code: Compilation of USB drivers with Proprietary licenses was blocked under Linux as of 2.6.25 kernels. However there has been RECENTLY a reinterpretation of the slmodem Lincense, ie., that the License within the file drivers/st7554.c should actually not Proprietary, but MODULE_LICENSE("Dual BSD/GPL"); which does allow compiling. This seems OK with the Debian folk, who are most picky on these issues, so it is being changed in the packages we maintain, at least until someone complains. [olivares@localhost drivers]$ cat st7554.c | grep MODULE_LICENSE //MODULE_LICENSE("Smart Link Ltd."); MODULE_LICENSE("Dual BSD/GPL"); So you may safely download the slmodem-2.9.11-2009022.tar.gz file http://linmodems.technion.ac.il/packages/smartlink/slmodem-2.9.11-20090222.tar.gz Extract it with $ tar -zxvf slmodem-2.9.11-20090222.tar.gz $ cd slmodem-2.9.11-20090222/ $ cd drivers/ $ sudo make USB=1 Then after that completes do check if slusb.ko is created and try to see if the modem responds. $ sudo modprobe slusb $ sudo slmodemd -c YOUR_COUNTRY /dev/slusb0 and hopefully you see that your modem is identified and that you can connect with it. will CC: Marv so that he can verify/and/or correct the the steps I have tried to outline for you here. Regards, Antonio On 7/20/09, Neal B <techsupportbyneal@xxxxxxxxx> wrote: > My friend upgraded my kubuntu and now i need to reconfig my modem but > im not the one who set it up. Please help me. I need step by step > instructions on how to set up and config my modem. thank you >