Amir, if you can boot alternatively to windows, please do what scanModem recommends: scanModem could not identify the Support Type needed from diagnosics or archives. If an alternative boot into Microsoft windows can be done, do mouse clicks on: Start > Settings > Control Panel > Classical View (for Window XP) > System > Hardware > Device Manager > Modems > Click on the + > Modem. Double click to expand the graphic. Manufacturer information may be displayed. For example, CXT stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor and device information. Next do the Query Modem and record the ATI specifications displayed such as: ATI3 - Agere SoftModem Version 2.1.22 ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 Try to identify the modem setup file, with name perhaps MODEM.INF. If may contain chipset Vendor informaton. Regards, Antonio On Sun, Mar 29, 2009 at 11:01 AM, Amir Ghoochani <ghoochani@xxxxxxxxx> wrote: > i have a rock well modem and it is not recognized by suse how can i > install that modem? > > the ScanModem output file mdoemdata is attached > > and i wish tyour are not the owener of the linmodem site again! > > -- > Mr. Ghoochani > > -- > Mr. Ghoochani >