Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.27-11-generic With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=i686, Linux version 2.6.27-11-generic (buildd@rothera) (gcc version 4.3.2 (Ubuntu 4.3.2-1ubuntu11) ) #1 SMP Thu Jan 29 19:24:39 UTC 2009 scanModem update of: 2009_02_21 There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: Attached USB devices are: ID 046d:c03e Logitech, Inc. Premium Optical Wheel Mouse If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx For candidate card in slot 00:1e.3, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:1e.3 8086:266d 103c:099c Modem: Intel Corporation 82801FB/FBM/FR/FW/FRW Modem interrupt assignment and sharing: 22: 13751 IO-APIC-fasteoi ohci1394 --- Bootup diagnostics for card in PCI slot 00:1e.3 ---- [ 0.505313] PCI: 0000:00:1e.3 reg 10 io port: [2400, 24ff] [ 0.505321] PCI: 0000:00:1e.3 reg 14 io port: [2500, 257f] [ 0.505364] pci 0000:00:1e.3: PME# supported from D0 D3hot D3cold [ 0.505369] pci 0000:00:1e.3: PME# disabled [ 1.796424] serial 0000:00:1e.3: PCI INT B -> GSI 22 (level, low) -> IRQ 22 [ 1.796433] serial 0000:00:1e.3: PCI INT B disabled The PCI slot 00:1e.3 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed.