Mark, Your modem in PCI bus slot 00:1b.0 is hosted by a HIgh Definition Audio card: Class 0403: 8086:27d8 Audio device: Intel Corporation 82801G Primary PCI_id 8086:27d8 --------- having on the: Subsystem PCI_id 1025:0090 a modem chipset, 0x14f12bfa, a Conexant type Conexant chipsets are supported under Linux by hsfmodem software provided by www.Linuxant.com Read Conexant.txt There are remnants at least of a prior hsfmodem installation on your System: 1) The modem symbolic link is /dev/modem -> ttySHSF0 (the modem port) 2) /etc/udev/rules.d/hsf.rules:KERNEL=="ttySHSF0", SYMLINK="modem" 3) /etc/modprobe.d/hsf:alias /dev/modem /dev/ttySHSF But scanModem would have reported the hsf* driver family, if the installation is current and version matched with kernel 2.6.22-14-generic Thus I suspect that the current installation is in some way defective or not version matched. Any driver has to be upgrade when a new kernel is installed. Best run: $ sudo hsfconfig --help $ sudo hsfconfig --uninstall but I can't guess how effective it will be without the hsf* driver set active Then do a fresh installation: From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem_7.68.00.07full_k2.6.22_14_generic_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See Testing.txt for details. There is good support from: "Support (Jonathan)" <support@xxxxxxxxxxxx>. If you have problems after the fresh installation, run the $ sudo hsfmodem --diagnose whose output will be written to /tmp/ and send it to Jonathan, OK to copy to us too. MarvS scanModem maintainer On Sun, Apr 6, 2008 at 5:32 AM, Mark Roux <mark.myemailaddress@xxxxxxxxx> wrote: > hey, i have no idea what this means, how do I tell what driver I need? >