shared box subscription problem

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Hello

since our migration from cyrus 2.3 to cyrus 3.0.7 (Centos8 rpms), some users complain that they can't subscribe to a shared mailbox and its subfolders.

We use a murder setup.
On the backend, saying the shared mailbox's name is s3, subscriptions have been added manually :

$ grep -c user.s3 /var/lib/imap/user/t/test.sub
$ 9

While imtest only list 3 :

01 lsub "user.s3" "*"
* LSUB (\HasChildren) "." user.s3
* LSUB () "." user.s3.4-MessEnvoyes
* LSUB () "." "user.s3.FICHE AUDIT"
01 OK Completed (0.000 secs)

Frontend has the 9 mailboxes with the right acls for this user :

user.s3 1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.4-MessEnvoyes   1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.Drafts  1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.FAITS   1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.FICHE AUDIT     1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.Sent    1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.Trash   1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.VALIDES HCERES  1 server!part s3       lrswipkxtecda  test lrswipkxtecda
user.s3.spam    1 server!part s3       lrswipkxtecda  test lrswipkxtecda

Backend allow subscription from all :

allowallsubscribe: yes

Could anyone say me a way to debug that?

Thank you

Ismaël Tanguy
System Administrator
Universite de Bretagne Occidentale

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