Re: Cyrus-imapd 2.4.17: processes stick on mailbox locking resulting in total mailsystem failure

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Without running gdb on the process, I have no idea, but your problem sounds similar to something we hit a very long time ago:

See https://www.oakton.edu/user/3/jwade/cyrus/Readme.html

In our cases, the problem was the imapd process that was holding the lock was trying to obtain a second lock on the same file.   What does a stack trace look like on the imapd process that is holding the lock?     It would appear the lock process has changed since I last looked at this, so this may not be a help at all.

Good luck,
John



On 12/13/2018 5:21 AM, Ivan Kuznetsov wrote:
Hello

We had a company mail server under Oracle Linux 6 (a clone of RHEL6) with cyrus-imapd 2.3.16 working for years w/o problems. There are >9M messages in ~9500 mailboxes in two partitions. Daily mail traffic is 20-50K messages.

Some weeks ago we migrated the server to a new one under Oracle Linux 7 with cyrus-imapd 2.4.17 (cyrus-imapd-2.4.17-13.el7.x86_64 rpm) and now have problem. Some times a week one of imapd processes locks an "INBOX" mailbox with corresponding /var/lib/imap/lock/user/<user>.lock file and does not unlock it anymore. Other imapd processes trying to access this mailbox sticks waiting to obtain the lock. The bigger problem is that lmtpd processes trying to deliver new mail to this mailbox hangs too. The number of lmtpd processes is limited (maxchild=32) to limit the server load, so free lmtpd pool become empty after a time, and mail delivery stopsto all the mailboxes. MTA (postfix) mail queue blows up quickly

Example lsof output:

lmtpd   8182 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   8183 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   8187 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   8771 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   8834 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   9123 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   9631 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   10343 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   10437 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   11411 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   11413 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock lmtpd   11506 cyrus   18uR  REG              249,0         0 202944402 /var/lib/imap/lock/user/smilovsky.lock

[root@hippo4 bin]# lsof /var/lib/imap/lock/user/smilovsky.lock | grep '^imapd' imapd    9132 cyrus   19uR  REG  249,0        0 202944402 /var/lib/imap/lock/user/smilovsky.lock imapd    9154 cyrus   19uR  REG  249,0        0 202944402 /var/lib/imap/lock/user/smilovsky.lock imapd   10311 cyrus   19uR  REG  249,0        0 202944402 /var/lib/imap/lock/user/smilovsky.lock imapd   10746 cyrus   19uR  REG  249,0        0 202944402 /var/lib/imap/lock/user/smilovsky.lock imapd   11843 cyrus   19uR  REG  249,0        0 202944402 /var/lib/imap/lock/user/smilovsky.lock imapd   12059 cyrus   19uR  REG  249,0        0 202944402 /var/lib/imap/lock/user/smilovsky.lock imapd   21885 cyrus   19uR  REG  249,0        0 202944402 /var/lib/imap/lock/user/smilovsky.lock

In this case the root cause imapd process is 21885. strace shows that the process waits on a futex forever:

[root@hippo4 bin]# strace -tt -f -p 21885
strace: Process 21885 attached
13:07:28.264713 futex(0x7f6dcc5ac760, FUTEX_WAIT_PRIVATE, 2, NULL^Cstrace: Process 21885 detached
 <detached ...>

Killing the process frees the lock, all the other stuck processes runs and the problem disappears in a few seconds.

Investigation shows that this process has a long-term connection from a user MUA (Thunderbird) and deletes mail messages time-to-time. This may be a Thunderbird 'filter' thread

[root@hippo4 bin]# grep 'imap\[21885\]' /var/log/maillog
[...]
Dec 13 09:59:11 hippo4 imap[21885]: starttls: TLSv1.2 with cipher DHE-RSA-AES256-SHA (256/256 bits new) no authentication Dec 13 09:59:11 hippo4 imap[21885]: login: thunder.solvo.ru [172.16.85.69] smilovsky CRAM-MD5+TLS User logged in SESSIONID=<hippo.solvo.ru-21885-1544684350-1> Dec 13 09:59:11 hippo4 imap[21885]: client id: "name" "Thunderbird" "version" "52.5.2" Dec 13 09:59:11 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 09:59:12 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 09:59:12 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 09:59:12 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 10:01:45 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 10:01:53 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 10:03:17 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 10:09:06 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky Dec 13 10:09:19 hippo4 imap[21885]: Expunged 1 messages from user.smilovsky

Problem is sporadic, I didn't see any correlation with server load, time of day, user name and so on

Removing "maxchild=" parameter for lmtp just delay the final as the server system resources are limited. Now I wrote a patrol script counting locks and killing imapd if locks number is growing up. The trouble is I can't reliably determine the root cause imapd and kill them one-by-one

Any ideas more?

Ivan Kuznetsov, SOLVO ltd
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