Hi,
Quoting Chentao Credungtao via Info-cyrus <info-cyrus@xxxxxxxxxxxxxxxxxxxx>:
Hi,
Today a user complained all his messages in the inbox have disappeared
I checked the log and saw this (I replaced domain and user by
example.com and jdoe) :
Jul 9 16:42:49 mail cyrus/imaps[14116]: client id:
"x-originating-ip" "192.168.0.217, 10.10.20.12"
Jul 9 16:42:50 mail cyrus/imaps[14116]: Rename:
example.com!user.jdoe -> example.com!user.jdoe.
Jul 9 16:42:50 mail cyrus/imaps[14116]: Expunged 2149 messages from
example.com!user.jdoe
Any idea how this could happen ? The client is a SOGo webmail
I suspect that "Rename:" line is cut off. It looks like the user tried to
move his INBOX, to an folder (unintended drag'n'drop). As the user can
not delete his own INBOX,
this results in an new folder and in moving the mails from the inbox
to that new folder.
PS : I easily restored all email with "unexpunge -a", so no harm
done, but I'd really like to understand what happened...
yes, delayed expunge mode is a great help for admins. Don't want to
work without it.
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