all messages in inbox have been expunged...any idea how this happened ?

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Hi,

Today a user complained all his messages in the inbox have disappeared

I checked the log and saw this (I replaced domain and user by example.com and jdoe) :

Jul  9 16:42:49 mail cyrus/imaps[14116]: client id: "x-originating-ip" "192.168.0.217, 10.10.20.12" Jul  9 16:42:50 mail cyrus/imaps[14116]: Rename: example.com!user.jdoe -> example.com!user.jdoe. Jul  9 16:42:50 mail cyrus/imaps[14116]: Expunged 2149 messages from example.com!user.jdoe

Any idea how this could happen ? The client is a SOGo webmail

PS : I easily restored all email with "unexpunge -a", so no harm done, but I'd really like to understand what happened...

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