On 22/09/15 11:01, Patrick Goetz wrote: > Upgrading from 2.4.17 to 2.5.3 resulted in one very strange problem. > Some of the users have a large number of nested mail folders. After the > upgrade, exactly one user found that some of his folders (say 3 out of > 30) are now inaccessible. In Thunderbird they show up, but are greyed > out. If you try to subscribe to the folder, the subscribe checkbox is > missing. In roundcube they aren't visible at all. > > This is pretty clearly a permissions problem of some kind. The question > is how could this happen and what's the least painless way of going > about resetting the permissions so that he has access to these folders > again? > > We're not doing anything fancy; for example, there are no shared > folders; independent email addresses are configured for shared mail > content and configured in the MUA. The problem folders are in an > unshared account. > > Also, the manifestation of the permissions problem isn't consistent > across the affected folders. As reported by the user: > > Archives Staff: grayed out, cannot see email > Archives Staff Retreat: not grayed out, cannot see email, when you > click on it, it says the action cannot be completed because the account > does not exist > General Convention Office: not grayed out, can see email, when you > click on it, it says the action cannot be completed because the account > does not exist. > > Thanks. > ---- > Cyrus Home Page: http://www.cyrusimap.org/ > List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ > To Unsubscribe: > https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus I see a similar issue with a shared mailbox in v2.3.7 some users and some of their subscriptions are greyed out. Rebuilding the index or re-adding the imap account works for a short while before it becomes corrupted again a week or two later. The mailbox has 1500 directories, 162054 files and around 40GB in size - but users don't tend to subscribe to all folders and only downloads the headers. Is there an optimum number of files/directories/size for a shared mailbox in cyrus? Regards ---- Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
