On Fri, 29 Aug 2008, Kenneth Marshall might have said: > On Fri, Aug 29, 2008 at 08:55:40AM -0500, Mike Eggleston wrote: > > Morning, > > > > I have a user that has complained of her MAU not notifying her about > > receiving new mail many times. In the beginning she was on a Windows > > XP using first Outlook 2000, then Outlook 2007. Now she's on a Mac OS X > > (Leopard, 10.5.4) using Mac Mail (Mail.app). > > > > I look at the cyrus server, mail store, and see messages with the right > > file system time stamp and the right Received times in the message itself. > > > > My current need is to fix her Mac OS X Mail issue so she gets notified > > when mail arrives. > > > > Where can I start looking for a setting to change? > > > > I did find this article <http://www.eudora.co.nz/support.html> about Mac > > OS X Mail ignoring new mail and may be not working right with IDLE. Should > > I turn off IDLE? > > > > Mike > > > Mike, > > We tried many IDLE options here, but so many clients had poor IDLE > support that we ended up turning it off. The number of help desk > calls such as the one above dropped essentially to zero after the > change. > > Cheers, > Ken > I just turn off idle by commenting out the process in /etc/cyrus.conf, right? Mike ---- Cyrus Home Page: http://cyrusimap.web.cmu.edu/ Cyrus Wiki/FAQ: http://cyrusimap.web.cmu.edu/twiki List Archives/Info: http://asg.web.cmu.edu/cyrus/mailing-list.html
