Toerless Eckert wrote on 24/03/2020 06:06:
The equinix web page goes on to say:
Our on-site IBX staff will continue to serve all customers through the
execution of tickets of Smart Hands, Trouble, Cross Connects, and
Inbound/Outbound Shipments. However, we ask that customers try to limit
their requests to critical work only.
For business-critical requests that would normally entail a customer
site visit, we will evaluate fee waivers for our Smart Hands service on
a case-by-case basis
You can operate a point of presence in lights out mode, but it needs to
be set up to do so and maintained in that state. If your installation
depends on local maintenance, it takes time, effort and expense to get
it to the point that you can successfully run it remotely.
The difficulty of imposing a customer exclusion policy like this is that
it creates additional systemic fragility at a time when systemic
fragility is the number one thing that we need not to happen.
Nick
