These are valid points. For a long time, I used a public forum support
reporter for our support process which categorized daily and hourly
messaging patterns, hottest threads and topics and reply efficiency
concepts. Basically to see how many messages were replied to in general
and how many were replied by the "technical support staff" (measured
against a list of certain responders) and how many were missed (ignored)
which you strived to minimized. In the past, I considered using this
reporter here just to see, but it already had a posting summary and it
would be viewed more as an redundant annoyance. Plus, I certainly do no
want to step on anyone "shoes."
In my view, it offers little other than as other stated to mind your
number of post, but clearly that doesn't apply to all folks. If you have
something to say, this is not going to deter you. Others may feel
otherwise, but these folks don't care what you think and rightly so.
Based on what I see, most messages are during weekdays and during the
day, normal working hours I suppose. It does cut down by the weekend.
While there is a high ignorance factor at the particular individual
level, most messages have a high reply factor. IOW, most messages are
not ignored. Of course, that may just mean when a message is not
interesting, it gets ignored. There is also a "Shutdown" factor too -
when a certain individual post, people tend to stop posting. But I think
overall, the "SUPPORT" factor per se is pretty good here and in the most
IETF forums I've participating in. However, it does depend on who is
doing the postings and this fact shouldn't be a surprise.
--
HLS
On 6/21/2013 10:48 AM, Abdussalam Baryun wrote:
Hi Stewart,
I don't have any problem with the report/reminder only that it has missing
important information. The subjects of discussions are not counted, so I
counted them. Also the report does not distinguish between general-posting
and replying to IETF LCs.
AB
On Fri, Jun 21, 2013 at 2:00 PM, Stewart Bryant <stbryant@xxxxxxxxx> wrote:
AB
Thomas started posting these weekly reports many years
ago as a service to the community to remind us all that
posting to ietf@xxxxxxxx contributes to the information
and work overload of the IETF community as a whole.
The numbers are a reminder to think carefully about what
you send to the list and to only send what you consider
to be sufficiently important that the community as
a whole needs to be aware of it.
Most members of the IETF community try their best to
minimize their so called "Narten Number". Many
regard these postings as a useful service, and I for
one, thank him for doing it.
- Stewart