It is good to document what we have been doing. But the text seems to focus on technology and tools... IMO, what is missing is operational Best Practices. We seem to be lacking them (are any written down?) And we don't follow them consistently, especially from one WG to another. Many of the problems I see with remote participation facilties have to do not with the technology per se, but with lack of proper training and advance testing. I get the general sense that getting the remote stuff to work is a volunteer effort where each person tries it themselves with no checklist of obvious things to do in advance, and no recourse if no one in the room can get something working. E.g., I was at an interim meeting last fall, where it looked like when the meeting started, that was the the first that folk actually looked at the facilities in the room (phone, microphones, etc.) to see how best to allow remote participants to speak. The quick conclusion was "can't be done". This should have been worked out (and tested) in advance, not at the start of the meeting. Thomas