issue connecting with site

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We have installed gnugk using an internal and external interface.  It is working well except for one site that some of the schools want to call for virtual field trips.  The site says we are the only location that has had issues.
We cannot see or hear the far site, but they can hear and see us.
Here is our config.  Any ideas as to what the issue could be is appreciated.

[Gatekeeper::Main]
FortyTwo=42
Name=BC2
TimeToLive=600
ExternalIP=24.XXX.XXX.XXX
NetworkInterfaces=10.XX.XX.XXX,24.XXX.XXX.XXX
StatusTraceLevel=2

[GkStatus::Auth]
rule=regex | password
regex=XXXXXXXXXXXXXXXX
gkadmin=XXXXXXXXXXXXXXXX

[RoutedMode]
GKRouted=1
H245Routed=1
SupportNATedEndpoints=1
AcceptUnregisteredCalls=1
EnableH46017=1
EnableH46018=1

[Proxy]
Enable=1
ProxyForNAT=1
InternalNetwork=10.0.0.0/8

[ModeSelection]
10.0.0.0/8=PROXY,ROUTED

[RoutingPolicy]
default=explicit,internal,srv,dns

Thanks
Bill Otstot, Sr. Admin, Networking
Technology Services Division
Wake County Public Schools
919-431-7074
Email: botstot@xxxxxxxxx
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