Hi Simon,
Thanks for your references.
Can you pls let me know where should i add the gateways for in configuration for incoming calls and out going calls.
I will be receiving calls on DID numbers so i need to specify DID,where should i specify,so that i can complete config.
Pls help me out with your suggestion.
Thanks.
Vicky
Simon Horne <s.horne@xxxxxxxx> wrote:
Simon Horne <s.horne@xxxxxxxx> wrote:
Firstly refer
http://openh323gk.cvs.sourceforge.net/openh323gk/openh323gk/etc/nat.ini?view=markup
on how to configure GnuGk behind a NAT box
If you use the windows installer it will do this automatically for you.
secondly you will need to set
[RoutedMode]
AcceptUnregisteredCalls=1
To allow unregistered callers to call in.
Finally at the moment VirtualQueue does not work with unregistered callers. The callers must be registered.
See
http://openh323gk.cvs.sourceforge.net/openh323gk/openh323gk/etc/vqueue.ini?revision=1.9&view=markup
and the manual on how to use the VQueue to do ACD.
Simon
At 09:21 PM 10/08/2007, you wrote:
Hi all.,-------------------------------------------------------------------------
Im trying to deploy GNUGK for in bound call centre utilisation,below is the secnario.
WAN IP : 192.168.1.1 ports forwarded 7000,1718,1719,1720,1721.
GK LAN IP : 10.50.5.150
LAN IP address of softphones used by call centre agents is :10.50.5.1
Inbound calls will be routed from this ip : 172.36.35.33
my configuration i did is as follws :
[Gatekeeper::Main]
FortyTwo=42
Name=GnuGk
EndpointSuffix=_gnugk
TimeToLive=60
StatusTraceLevel=1
UseBroadcastListener=0
UseMulticastListener=0
Multicastport=1718
MulticastGroup=224.0.1.41
[GkStatus::Auth]
rule=explicit
127.0.0.1=allow
default=forbid
Shutdown=allow
[Gatekeeper::Auth]
<authrule> = Setup
[SimplePasswordAuth]
vinod=vinod arun=arun dcdadmin=@dm1ntel
[RoutedMode]
GKRouted=1
H245Routed=0
CallSignalPort=1721
AcceptNeighborCalls=1
AcceptUnregisteredCalls=0
RemoveH245AddressOnTunneling=1
RemoveCallOnDRQ=0
DropCallsByReleaseComplete=1
SendReleaseCompleteOnDRQ=0
SupportNATedEndpoints=1
TranslateFacility=1
[Proxy]
Enable=0
ProxyForNAT=1
ProxyForSameNAT=0
[RasSrv::RRQFeatures]
AcceptEndpointIdentifier=0
AcceptGatewayPrefixes=1
[RasSrv::ARQFeatures]
default=vqueue,explicit,internal
CallUnregisteredEndpoints=1
[CallTable]
GenerateNBCDR=0
GenerateUCCDR=1
[CTI::Agents]
VirtualQueueAliases=inbound,Dishnet
CTI_Timeout=10
[RoutingPolicy]
inbound=vqueue
[RasSrv::PermanentEndpoints]
10.50.5.110:1721=700
172.36.35.33:1720=iglobe;44
I would like to know wht are changes do i need to make for making our call centre agents to receive calls.
With set up i tested PACPHONE registered when i add under "Gatekeeper::Auth" Authrule = Setup Unreg.Where do i and how do i registed this softphones in above config.
I want agents to log in with individual names and calls shd reach them thru ACD.
Do I need to install ACD for this ? I had already installed and added names there.
with current config if calls routed from 172.36.35.33 reach to the agents.
Please help me out some one,im most thankfull im sufferrinf with this prob from last 15 days.
Thanks
Vicky
Pinpoint customers who are looking for what you sell.
-------------------------------------------------------------------------
This SF.net email is sponsored by: Splunk Inc.
Still grepping through log files to find problems? Stop.
Now Search log events and configuration files using AJAX and a browser.
Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________________
Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
Archive: http://sourceforge.net/mailarchive/forum.php?forum_name=openh323gk-users
Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users
Homepage: http://www.gnugk.org/
This SF.net email is sponsored by: Splunk Inc.
Still grepping through log files to find problems? Stop.
Now Search log events and configuration files using AJAX and a browser.
Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________________
Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
Archive: http://sourceforge.net/mailarchive/forum.php?forum_name=openh323gk-users
Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users
Homepage: http://www.gnugk.org/
Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos & more.
------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/
_______________________________________________________ Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx Archive: http://sourceforge.net/mailarchive/forum.php?forum_name=openh323gk-users Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users Homepage: http://www.gnugk.org/
