On 08/22/2014 11:46 AM, Joe Julian
wrote:
adding the "correct" gluster-devel to this.
On 8/21/2014 10:55 PM, Joe Julian
wrote:
There have been times that I, as a user and a front-line
supporter, have marked a bug with the urgency that I think it
deserves - based on my own knowledge as well as feedback from
other users - only to have that urgency lowered to normal
because a developer who doesn't experience the urgency we do as
users, deemed it so.
Actually developers/assignees are not allowed to change severity,
never (Something that I learnt an year back. May be some developers
don't even know about it :-( ). Only priority is something that can
be lowered by the assignee. In my experience this happens for severe
bugs as well when the steps to re-create the bug are not there or
logs are not enough to find the root cause etc.
Granted, there have also been many occasions where I didn't set
the urgency and my bug has been treated as if it was a message
from beyond the natural realm, for which I am truly grateful.
Because the message _is_ from beyond natural realm ;-)
When I set the urgency, I try to consider more than just my own
current needs (though often they're truly quite urgent) and look
at potential for data loss, likelihood to encounter the bug
during normal operations, and feedback from other users who have
(usually) encountered the same bug. To have all that forethought
discarded is disheartening. For that reason, I never set the
urgency of any of my bugs any more.
I guess it would be better if you could raise it in devel mailing
list rather that not setting the urgency anymore :-(.
I would be willing to participate in triage, but I would expect
the same rigidness in changing an urgency as there is in getting
a change accepted. The developer who wants to change the urgency
should be expected to argue his case, not simply change it.
+1
Pranith
On 8/21/2014 12:12 AM, Lalatendu
Mohanty wrote:
I hope the subject line have increased your curiosity to go
through the email :).
As a community, we are looking for contributors for GlusterFS
bug triage and hopefully this mail will give you enough
motivation for it.
As mentioned in the subject , bug triage will help to get bugs
fixed quicker, and features implemented sooner. If you are not
sure what bug triage means, please refer the gluster wiki page
[1] for bug triage.
Here are few questions and answers to help you if this is
something you should do.
- Q: Why we need to do bug triage?
- A: It reduces the time between reporting a bug and the
availability of a fix enormously.
- Because many developers have bad response times for
new bugs that are not pointed out to them. When well
triaged bugs get assigned to right developers, the
response time improves.
- Also developers work mainly on writing bug fixes and
implementing new features. Which in turn results in to
spending (too little) time on bug triaging.
- Q: I am just a GlusterFS user. Why bug triage will help
me?
- A: It will increase your understanding of GlusterFS,
current issues in GlusterFS, increase the interaction
between developers, community and triager. It will also
help filing better bugs too. The better the bug report,
the easier it is for a developer to write a fix.
- Q: Do you run GlusterFS in production?
- A: If your answer is yes, then bug triage is the right
platform for you to raise the importance of bugs. Bug
triage will also help you know existing issues in the
version of GlusterFS you are using, help you to know
existing issues in a new feature. So you will be in a
better position to decide if a feature is production ready
or not.
- Q: I want to contribute to GlusterFS. Will bug triage
help?
- A: Yes, it is an awesome place to start. You will get to
know about all the components in GlusterFS along with
issues in each of them. This knowledge will help you to do
better testing, development (bug fixing) etc. Also you
will interact with developers while triaging bugs. You can
use these interactions to ask more detailed questions.
- Q: How can I triage bugs of GlusterFS?
- A: The wiki page [1] is the right place start. We are
starting up a bi-weekly/weekly triage meeting in
#gluster-meeting on Freenode. There would be another mail
with details about the meeting. You can join the meeting
and interact with other triagers.
Please don't hesitate to hit the reply button if you have any
question on this. We would love to hear your suggestions/feed
back :).
[1] http://www.gluster.org/community/documentation/index.php/Bug_triage
Thanks,
On behalf of the bug triage team
#gluster-dev, #gluster on Freenode
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