There have been times that I, as a user and a front-line supporter,
have marked a bug with the urgency that I think it deserves - based
on my own knowledge as well as feedback from other users - only to
have that urgency lowered to normal because a developer who doesn't
experience the urgency we do as users, deemed it so.
Granted, there have also been many occasions where I didn't set the
urgency and my bug has been treated as if it was a message from
beyond the natural realm, for which I am truly grateful.
When I set the urgency, I try to consider more than just my own
current needs (though often they're truly quite urgent) and look at
potential for data loss, likelihood to encounter the bug during
normal operations, and feedback from other users who have (usually)
encountered the same bug. To have all that forethought discarded is
disheartening. For that reason, I never set the urgency of any of my
bugs any more.
I would be willing to participate in triage, but I would expect the
same rigidness in changing an urgency as there is in getting a
change accepted. The developer who wants to change the urgency
should be expected to argue his case, not simply change it.
On 8/21/2014 12:12 AM, Lalatendu
Mohanty wrote:
I hope the subject line have increased your curiosity to go
through the email :).
As a community, we are looking for contributors for GlusterFS bug
triage and hopefully this mail will give you enough motivation for
it.
As mentioned in the subject , bug triage will help to get bugs
fixed quicker, and features implemented sooner. If you are not
sure what bug triage means, please refer the gluster wiki page [1]
for bug triage.
Here are few questions and answers to help you if this is
something you should do.
- Q: Why we need to do bug triage?
- A: It reduces the time between reporting a bug and the
availability of a fix enormously.
- Because many developers have bad response times for new
bugs that are not pointed out to them. When well triaged
bugs get assigned to right developers, the response time
improves.
- Also developers work mainly on writing bug fixes and
implementing new features. Which in turn results in to
spending (too little) time on bug triaging.
- Q: I am just a GlusterFS user. Why bug triage will help me?
- A: It will increase your understanding of GlusterFS,
current issues in GlusterFS, increase the interaction between
developers, community and triager. It will also help filing
better bugs too. The better the bug report, the easier it is
for a developer to write a fix.
- Q: Do you run GlusterFS in production?
- A: If your answer is yes, then bug triage is the right
platform for you to raise the importance of bugs. Bug triage
will also help you know existing issues in the version of
GlusterFS you are using, help you to know existing issues in a
new feature. So you will be in a better position to decide if
a feature is production ready or not.
- Q: I want to contribute to GlusterFS. Will bug triage help?
- A: Yes, it is an awesome place to start. You will get to
know about all the components in GlusterFS along with issues
in each of them. This knowledge will help you to do better
testing, development (bug fixing) etc. Also you will interact
with developers while triaging bugs. You can use these
interactions to ask more detailed questions.
- Q: How can I triage bugs of GlusterFS?
- A: The wiki page [1] is the right place start. We are
starting up a bi-weekly/weekly triage meeting in
#gluster-meeting on Freenode. There would be another mail with
details about the meeting. You can join the meeting and
interact with other triagers.
Please don't hesitate to hit the reply button if you have any
question on this. We would love to hear your suggestions/feed back
:).
[1] http://www.gluster.org/community/documentation/index.php/Bug_triage
Thanks,
On behalf of the bug triage team
#gluster-dev, #gluster on Freenode
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