On 06/25/2009 05:48 PM, Adam Williamson wrote:
On Thu, 2009-06-25 at 17:37 +0000, "Jóhann B. Guðmundsson" wrote:
I think asking for some competence/responsibility from packagers is not
to much! After all is exposing this to thousand, hundreds of thousand
millions of users and he needs to be competent enough to handle the
reports that flow in bugzilla against the component he introduced.
There's a difference between competence and knowledge. If someone were
to report a bug in the package I discussed a bit ago, from the report
I'd probably know what to ask to figure out what was going wrong, and
then - if it were likely to apply to future reports - I'd add that
information to the 'what information to ask for on bug reports for this
issue' page. So I'd consider myself competent enough to generate the
knowledge in the appropriate circumstance. But it's harder to work
entirely on theory - 'Imagine something's gone wrong. Now, what's the
first question you'd ask?'...that's a bit harder. Usually, the
information you get from someone when something actually goes wrong is
important in figuring out what question you're going to ask to figure
out how to fix it, and it's easier to identify patterns in what
information you need in _retrospect_ rather than in advance. For me,
anyway. It may be that this is different for others.
The ultimate goal ( atleast from my stand point ) is to make it
mandatory for a reporter to attache the needed file to be successfully
able to work with the report from the start! A reporter is filling a
bug, bugzilla checks if the file(s) the maintainer needs to have, have
been attached to the report if not reporter is not able to submit the
report. This eliminates unneeded/unwanted word games between maintainer
and reporter ( or triager and reporter if you will ) and provides the
maintainer with something to work with other than potentially half baked
description of the underlying issue from an inexperienced reporter..
Jóhann "Still lacking the subtle part" Guðmundsson
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