Adam Williamson wrote:
Hi, guys. Just a general issue mail for Bugzappers: I've recently been
talking to Seth Vidal, who wants special treatment for bugs in
components he maintains (yum and createrepo): he's happy for them to be
triaged according to the usual process, but he doesn't want the bugs
changed from NEW to ASSIGNED.
As a general principle, we should accept requests like this from the
owners of components, because we're here for them and not vice versa; if
our procedure doesn't work for them we should vary it so that what we do
is helping them and not frustrating them. We have a regular triager for
yum / createrepo who is aware of this (Jon Stanley), but anyone else who
happens to touch yum / createrepo bugs in future, please follow this
request.
I think this is a step towards kaos. Even if exceptions are documented
somewhere, that somewhere is something that triagers (especially new
triagers) will overlook sometimes.
As far as possible, there should be a single, standard procedure that
works reasonably well for everyone. That does not mean that everyone has
to be entirely happy with what that procedure is - it will never happen
that everyone is happy with everything, but whatever it is, everyone
needs to accept that it is a reasonable compromise.
I don't propose that triagers should prescribe what that standard
procedure is, by and large that should be decided by developers jointly,
and considering triagers' points of view, and if needed, by arbitration.
If Seth has some concerns with triagers changing NEW to ASSIGNED, then
those concerns need to be discussed with other developers, with a common
approach being adopted. It might be that Seth's concerns are shared, it
might be that another state, "REFERRED" might be appropriate, with the
referee maybe choosing to adopt it, or to assign/refer it to someone else.
For purposes of discussion, I assume that most triagers are much less
experienced than most maintainers. The triagers are the people least
qualified for deciding on changes to procedures and software.
Proposing changes, yes.
--
Cheers
John
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