2009/4/14 Adam Williamson <awilliam@xxxxxxxxxx>: > On Tue, 2009-04-14 at 21:23 +0100, John5342 wrote: >> 2009/4/14 Robert P. J. Day <rpjday@xxxxxxxxxxxxxx>: >> > On Tue, 14 Apr 2009, John5342 wrote: >> > >> >> How about just "000". It would be the default but it wouldn't be >> >> encouraging people to file it without bothering to look. Long term >> >> solution (dependent on RH since bugzilla is run by them) would be to >> >> have something closer to the wizard like bug filing like kde >> >> bugzilla which actively encourages people to search for similar bugs >> >> before filing. >> > >> > what about, if someone selects "not sure," popping up a dialog >> > window that asks for some relevant keywords at the very least? while >> > the current bug reporting form contains space for "summary" and >> > "description", it would also be handy to have at least *something* to >> > search on with respect to a small set of keywords if one doesn't know >> > the component. >> >> That is more or less exactly what the kde bugzilla does. It first asks >> a few details about the bug including keywords and then automatically >> presents a list of possible existing bugs that might be the same and >> the questions it asks also encourage users to find out at least >> roughly what package it refers to. > > It's not generally a great idea to customize Bugzilla *too* much, > because then you wind up being responsible for large chunks of code > which are likely to be moving targets - they'll have to be adjusted > quite frequently as Bugzilla gets updated. > > Mandriva used to have a heavily customized Bugzilla instance; the result > of this was it got stuck at an ancient and unsupported Bugzilla 2.x > release because no-one had time to port all the customizations to a > later version of 2.x, or to 3.0. In the end the cycle was broken by just > dumping all the customizations and sticking to a stock 3.x build. > > I'm not really in favour of any heavy customizations to Bugzilla which > run the risk of leaving Fedora in the same position - and besides it's > rather against the Fedora spirit of carrying minimal patches and working > upstream. > -- > Adam Williamson > Fedora QA Community Monkey > IRC: adamw | Fedora Talk: adamwill AT fedoraproject DOT org > http://www.happyassassin.net > > -- > fedora-test-list mailing list > fedora-test-list@xxxxxxxxxx > To unsubscribe: > https://www.redhat.com/mailman/listinfo/fedora-test-list > what about to fill the Item list like this (or maybe more/less items) 000_PLACEHOLDER_DONT_ENTER_BUGS_HERE 00_UNDEFINABLE_BUGS_WITH_HARDWARE 00_UNDEFINABLE_BUGS_WITH_SOFTWARE-DESKTOP 00_UNDEFINABLE_BUGS_WITH_SOFTWARE-DRIVER So, if a bug is filled against the 000_PLACEHOLDER with is almost probability a mistake by the reporter. Reporting again the other components gets you a little clue about the connect of the bug. Regards, Niels -- fedora-test-list mailing list fedora-test-list@xxxxxxxxxx To unsubscribe: https://www.redhat.com/mailman/listinfo/fedora-test-list
