alciregi,
I have a similar issue. Reference the bug below.
https://bugzilla.redhat.com/show_bug.cgi?id=1812515
Try the following. Set up a root password. On the terminal use (sudo
passwd). Enter a pass word and then verify it. Close the terminal. Open
your browser and go to localhost:631 then click Administration. Then
click Add Printer. Log into CUPS with User = root and your root password
you just set up. You may need to click Add Printer again. Your printer
should be listed. Select your printer and Continue. Follow through with
the rest of the setup procedure to see if CUPS can directly setup your
printer. If not you should should file a bug report at Bugzilla and an
Issue at gitlab-gnome.
Have a Great Day!
Pat (tablepc)
On 8/27/20 14:20, alciregi@xxxxxxxxxx wrote:
Hello.
I have an HP Deskjet 3700 (WiFi).
It is correctly listed when I go to add a new printer, and it works
without any issue on F32 and F31 (Workstation).
On F33 it is automatically discovered, but if I try to add it, I get a
popup stating "Failed to add new printer".
Looking at the logs, I can see
Aug 27 20:05:13 pbale cupsd[1691]: REQUEST localhost - - "POST /
HTTP/1.1" 200 6788911 CUPS-Get-PPDs -
Aug 27 20:05:14 pbale cupsd[1691]: [CGI] Unable to create PPD file:
Could not poll sufficient capability info from the printer
(ipp://HP%20DeskJet%203700%20series%20%5B5B976D%5D._ipp._tcp.local/,
ipp://HPF430B95B976D.local:631/ipp/print) via IPP!
Aug 27 20:05:14 pbale cupsd[1691]: copy_model: empty PPD file
Aug 27 20:05:14 pbale cupsd[1691]: [Client 18] Returning IPP server-
error-internal-error for CUPS-Add-Modify-Printer
(ipp://localhost/printers/DeskJet-3700) from localhost.
Aug 27 20:05:14 pbale cupsd[1691]: REQUEST localhost - root "POST
/admin/ HTTP/1.1" 200 450 CUPS-Add-Modify-Printer server-error-
internal-error
Aug 27 20:05:14 pbale gnome-control-c[3916]: cups-pk-helper: addition
of printer DeskJet-3700 failed: server-error-internal-error
Aug 27 20:05:15 pbale gnome-control-c[3916]: Installation of the new
printer failed.
Aug 27 20:05:15 pbale gnome-shell[2549]: g_variant_unref: assertion
'value != NULL' failed
However, the printer appears as installed (but it doesn't work).
If I try to go in "Printer details" and "Select from Database...", I
can see the list of manufacturers, but for each of them the right panel
(where printers models should be listed) is always empty.
Does anyone has tested a printer with F33?
I wonder if it is a problem with this specific printer or there is some
bug in cups.
Thanks,
A.
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