On Fri, 01 Nov 2013 12:03:51 +0200 Alexander Todorov <atodorov@xxxxxxxxxx> wrote: > Hi folks, > recently OpenSource.com published an article of mine explaining why > users should take the extra step to submit a bug: > http://opensource.com/business/13/10/user-guide-bugs-open-source-projects > > > It is based on real event, which happened to me during Fedora test > days last month. The comments after the article are very interesting. > Please take a look at them. > > > Re-reading my article and comments today got me thinking if we need > to change something wrt Bugzilla. It appears that users may be having > difficulties with it. Any ideas, comments, rants? I'm not sure what the solution is but it reminds me of a conversation I had last week with a friend who considers himself to be not very technical. We were talking about a game that's currently in alpha, but available for pre-purchase and accepting bug reports in a forum (pretty much how steam for linux was when they were still in beta). I made a comment about how I didn't understand why people would use a web forum for bug reports because it's difficult to search for duplicates, know what's been filed against each component among other things. This led into an interesting discussion about community interaction from a users' perspective. He said didn't know how to use bug trackers and while it wasn't stated explicitly, I got the impression that it would take a lot of motivation to change that. He also asserted that it was important for people who can answer questions to participate in forums and systems like ask which users seem to prefer over our usual mailing lists and IRC (I mentioned that I dislike using stuff like ask because of its user interface). I'm hoping that hyperkitty will enable a middle ground that both camps (the people who prefer mailing lists and the people who prefer web interfaces) are willing to use so there's less of a divide, but for bug trackers ... I'm not sure what the exact problem is, much less any possible solutions. Is it the user interface to systems like bugzilla, or is it more of an intimidation factor about how devs might respond to a report? Anyhow, this is more anecdote than anything but I thought that I would share because I found it interesting. Tim
Attachment:
signature.asc
Description: PGP signature
-- test mailing list test@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
