Should we update our bug reporting procedures/process ?

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Hi folks,
recently OpenSource.com published an article of mine explaining why users should take the extra step to submit a bug:
http://opensource.com/business/13/10/user-guide-bugs-open-source-projects


It is based on real event, which happened to me during Fedora test days last month. The comments after the article are very interesting. Please take a look at them.


Re-reading my article and comments today got me thinking if we need to change something wrt Bugzilla. It appears that users may be having difficulties with it. Any ideas, comments, rants?


Thanks,
Alex
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