Re: printing problems with TC3 fedora 18 x86_64 HP Laserjet 1200

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> -----Original Message-----
> From: twaugh@xxxxxxxxxx
> Sent: Mon, 15 Oct 2012 13:00:37 +0100
> To: test@xxxxxxxxxxxxxxxxxxxxxxx
> Subject: Re: printing problems with TC3 fedora 18 x86_64 HP Laserjet 1200
> 
> On Fri, 2012-10-12 at 13:45 -0800, Antonio Olivares wrote:
>> However, I cannot print.  I setup the printer and when I print I see:
>> 
>> PCL XL error
>>      Subsytem:  KERNEL
>>      Error:     IllegalTag
>>      Operator:  0x45
>>      Position:  825
> 
> Please file a bug report against one of the printing components e.g.
> cups.
> 
> It will be useful to attach the troubleshoot.txt file you get from
> following the troubleshooting procedure:
> https://fedoraproject.org/wiki/How_to_debug_printing_problems#Printing_troubleshooter
> 
> It is useful to know that it worked in Fedora 16. Hopefully we can
> narrow down what the difference is.
> 
> Thanks,
> Tim.
> */

Dear sir, 

In following your advice, I get the following:

Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Is local server publishing?):
{'local_server_exporting_printers': False}
Page 3 (Choose printer):
{'cups_dest': <cups.Dest HP-LaserJet-1200>,
 'cups_instance': None,
 'cups_queue': 'HP-LaserJet-1200',
 'cups_queue_listed': True}
Page 4 (Check printer sanity):
{'cups_device_uri_scheme': u'usb',
 'cups_printer_dict': {'device-uri': u'usb://HP/LaserJet%201200?serial=00CNBQ052100',
                       'printer-info': u'HP LaserJet 1200',
                       'printer-is-shared': True,
                       'printer-location': u'',
                       'printer-make-and-model': u'HP LaserJet 1200 Foomatic/pxlmono (recommended)',
                       'printer-state': 3,
                       'printer-state-message': u'Sending data to printer.',
                       'printer-state-reasons': [u'none'],
                       'printer-type': 8433684,
                       'printer-uri-supported': u'ipp://localhost:631/printers/HP-LaserJet-1200'},
 'cups_printer_remote': False,
 'is_cups_class': False,
 'local_cups_queue_attributes': {'auth-info-required': u'none',
                                 'charset-configured': u'utf-8',
                                 'charset-supported': [u'us-ascii', u'utf-8'],
                                 'color-supported': False,
                                 'compression-supported': [u'none', u'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': u'1.5.4',
                                 'device-uri': u'usb://HP/LaserJet%201200?serial=00CNBQ052100',
                                 'document-format-default': u'application/octet-stream',
                                 'document-format-supported': [u'application/octet-stream',
                                                               u'application/pdf',
                                                               u'application/postscript',
                                                               u'application/vnd.cups-banner',
                                                               u'application/vnd.cups-command',
                                                               u'application/vnd.cups-pdf',
                                                               u'application/vnd.cups-postscript',
                                                               u'application/vnd.cups-raw',
                                                               u'application/x-cshell',
                                                               u'application/x-csource',
                                                               u'application/x-perl',
                                                               u'application/x-shell',
                                                               u'image/gif',
                                                               u'image/jpeg',
                                                               u'image/png',
                                                               u'image/tiff',
                                                               u'image/x-bitmap',
                                                               u'image/x-photocd',
                                                               u'image/x-portable-anymap',
                                                               u'image/x-portable-bitmap',
                                                               u'image/x-portable-graymap',
                                                               u'image/x-portable-pixmap',
                                                               u'image/x-sgi-rgb',
                                                               u'image/x-sun-raster',
                                                               u'image/x-xbitmap',
                                                               u'image/x-xpixmap',
                                                               u'text/css',
                                                               u'text/html',
                                                               u'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'generated-natural-language-supported': [u'en-us'],
                                 'ipp-versions-supported': [u'1.0',
                                                            u'1.1',
                                                            u'2.0',
                                                            u'2.1'],
                                 'ippget-event-life': 15,
                                 'job-creation-attributes-supported': [u'copies',
                                                                       u'finishings',
                                                                       u'ipp-attribute-fidelity',
                                                                       u'job-hold-until',
                                                                       u'job-name',
                                                                       u'job-priority',
                                                                       u'job-sheets',
                                                                       u'media',
                                                                       u'media-col',
                                                                       u'multiple-document-handling',
                                                                       u'number-up',
                                                                       u'output-bin',
                                                                       u'output-mode',
                                                                       u'orientation-requested',
                                                                       u'page-ranges',
                                                                       u'print-quality',
                                                                       u'printer-resolution',
                                                                       u'sides'],
                                 'job-hold-until-default': u'no-hold',
                                 'job-hold-until-supported': [u'no-hold',
                                                              u'indefinite',
                                                              u'day-time',
                                                              u'evening',
                                                              u'night',
                                                              u'second-shift',
                                                              u'third-shift',
                                                              u'weekend'],
                                 'job-ids-supported': True,
                                 'job-k-limit': 0,
                                 'job-k-octets-supported': (0, 51606140),
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': [u'copies',
                                                                       u'finishings',
                                                                       u'job-hold-until',
                                                                       u'job-name',
                                                                       u'job-priority',
                                                                       u'media',
                                                                       u'media-col',
                                                                       u'multiple-document-handling',
                                                                       u'number-up',
                                                                       u'output-bin',
                                                                       u'output-mode',
                                                                       u'orientation-requested',
                                                                       u'page-ranges',
                                                                       u'print-quality',
                                                                       u'printer-resolution',
                                                                       u'sides'],
                                 'job-sheets-default': (u'none', u'none'),
                                 'job-sheets-supported': [u'none',
                                                          u'classified',
                                                          u'confidential',
                                                          u'secret',
                                                          u'standard',
                                                          u'topsecret',
                                                          u'unclassified'],
                                 'jpeg-k-octets-supported': (0, 51606140),
                                 'jpeg-x-dimension-supported': (0, 65535),
                                 'jpeg-y-dimension-supported': (1, 65535),
                                 'marker-change-time': 0,
                                 'media-bottom-margin-supported': [1270],
                                 'media-col-supported': [u'media-bottom-margin',
                                                         u'media-left-margin',
                                                         u'media-right-margin',
                                                         u'media-size',
                                                         u'media-source',
                                                         u'media-top-margin',
                                                         u'media-type'],
                                 'media-default': u'na_letter_8.5x11in',
                                 'media-left-margin-supported': [635],
                                 'media-right-margin-supported': [635],
                                 'media-source-supported': [u'auto',
                                                            u'top',
                                                            u'middle',
                                                            u'bottom',
                                                            u'by-pass-tray',
                                                            u'auto',
                                                            u'manual'],
                                 'media-supported': [u'na_letter_8.5x11in',
                                                     u'iso_a4_210x297mm',
                                                     u'oe_11x17in_11x17in',
                                                     u'iso_a3_297x420mm',
                                                     u'iso_a5_148x210mm',
                                                     u'jis_b5_182x257mm',
                                                     u'na_number-10_4.125x9.5in',
                                                     u'iso_c5_162x229mm',
                                                     u'iso_dl_110x220mm',
                                                     u'om_env-isob5_176.04x250.12mm',
                                                     u'na_monarch_3.875x7.5in',
                                                     u'na_executive_7.25x10.5in',
                                                     u'na_legal_8.5x14in',
                                                     u'custom_min_0.5x0.5in',
                                                     u'custom_max_35277.779999x35277.779999mm'],
                                 'media-top-margin-supported': [1270],
                                 'multiple-document-handling-supported': [u'separate-documents-uncollated-copies',
                                                                          u'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 300,
                                 'natural-language-configured': u'en-us',
                                 'notify-attributes-supported': [u'printer-state-change-time',
                                                                 u'notify-lease-expiration-time',
                                                                 u'notify-subscriber-user-name'],
                                 'notify-events-default': [u'job-completed'],
                                 'notify-events-supported': [u'job-completed',
                                                             u'job-config-changed',
                                                             u'job-created',
                                                             u'job-progress',
                                                             u'job-state-changed',
                                                             u'job-stopped',
                                                             u'printer-added',
                                                             u'printer-changed',
                                                             u'printer-config-changed',
                                                             u'printer-deleted',
                                                             u'printer-finishings-changed',
                                                             u'printer-media-changed',
                                                             u'printer-modified',
                                                             u'printer-restarted',
                                                             u'printer-shutdown',
                                                             u'printer-state-changed',
                                                             u'printer-stopped',
                                                             u'server-audit',
                                                             u'server-restarted',
                                                             u'server-started',
                                                             u'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': [u'ippget'],
                                 'notify-schemes-supported': [u'dbus',
                                                              u'mailto',
                                                              u'rss'],
                                 'number-up-default': 1,
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          14,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          56,
                                                          57,
                                                          59,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'output-bin-default': u'face-down',
                                 'output-bin-supported': [u'face-down'],
                                 'output-mode-default': u'monochrome',
                                 'output-mode-supported': [u'monochrome'],
                                 'page-ranges-supported': True,
                                 'pages-per-minute': 1,
                                 'pdf-k-octets-supported': (0, 51606140),
                                 'pdf-versions-supported': [u'adobe-1.2',
                                                            u'adobe-1.3',
                                                            u'adobe-1.4',
                                                            u'adobe-1.5',
                                                            u'adobe-1.6',
                                                            u'adobe-1.7',
                                                            u'iso-19005-1_2005',
                                                            u'iso-32000-1_2008',
                                                            u'pwg-5102.3'],
                                 'pdl-override-supported': [u'attempted'],
                                 'port-monitor': u'none',
                                 'port-monitor-supported': [u'none'],
                                 'print-color-mode-default': u'monochrome',
                                 'print-color-mode-supported': [u'monochrome'],
                                 'print-quality-default': 4,
                                 'print-quality-supported': [4],
                                 'printer-commands': [u'AutoConfigure',
                                                      u'Clean',
                                                      u'PrintSelfTestPage'],
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-dns-sd-name': None,
                                 'printer-error-policy': u'stop-printer',
                                 'printer-error-policy-supported': [u'abort-job',
                                                                    u'retry-current-job',
                                                                    u'retry-job',
                                                                    u'stop-printer'],
                                 'printer-icons': u'http://localhost:631/icons/HP-LaserJet-1200.png',
                                 'printer-info': u'HP LaserJet 1200',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': True,
                                 'printer-location': u'',
                                 'printer-make-and-model': u'HP LaserJet 1200 Foomatic/pxlmono (recommended)',
                                 'printer-more-info': u'http://localhost:631/printers/HP-LaserJet-1200',
                                 'printer-name': u'HP-LaserJet-1200',
                                 'printer-op-policy': u'default',
                                 'printer-op-policy-supported': [u'authenticated',
                                                                 u'default'],
                                 'printer-resolution-default': (1200,
                                                                1200,
                                                                3),
                                 'printer-resolution-supported': [(1200,
                                                                   1200,
                                                                   3)],
                                 'printer-settable-attributes-supported': [u'printer-info',
                                                                           u'printer-location'],
                                 'printer-state': 3,
                                 'printer-state-change-time': 1350302701,
                                 'printer-state-message': u'Sending data to printer.',
                                 'printer-state-reasons': [u'none'],
                                 'printer-type': 8433684,
                                 'printer-up-time': 1350302917,
                                 'printer-uri-supported': [u'ipp://localhost:631/printers/HP-LaserJet-1200'],
                                 'printer-uuid': u'urn:uuid:a38dc31a-d496-3c9f-4a24-4f48c42476ed',
                                 'queued-job-count': 0,
                                 'server-is-sharing-printers': False,
                                 'sides-default': u'one-sided',
                                 'sides-supported': [u'one-sided',
                                                     u'two-sided-long-edge',
                                                     u'two-sided-short-edge'],
                                 'uri-authentication-supported': [u'requesting-user-name'],
                                 'uri-security-supported': [u'none'],
                                 'which-jobs-supported': [u'completed',
                                                          u'not-completed',
                                                          u'aborted',
                                                          u'all',
                                                          u'canceled',
                                                          u'pending',
                                                          u'pending-held',
                                                          u'processing',
                                                          u'processing-stopped']}}
Page 5 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'Adjustment': {},
                               u'General': {u'Duplex': u'None',
                                            u'InputSlot': u'Default',
                                            u'PageRegion': u'Letter',
                                            u'PageSize': u'Letter',
                                            u'PrintoutMode': u'Draft'},
                               u'JCL': {u'Copies': u'1',
                                        u'Manualfeed': u'Off',
                                        u'REt': u'Medium',
                                        u'TonerDensity': u'3'},
                               u'PrintoutMode': {u'Economode': u'FromPrintoutMode',
                                                 u'FastRes': u'FromPrintoutMode',
                                                 u'PrinterResolution': u'FromPrintoutMode'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 6 (Local or remote?):
{'printer_is_remote': False}
Page 7 (Choose device):
{'cups_device_dict': {'device-class': 'direct',
                      'device-id': 'MFG:Hewlett-Packard;CMD:PJL,MLC,PCL,PCLXL,POSTSCRIPT;MDL:HP LaserJet 1200;CLS:PRINTER;DES:Hewlett-Packard LaserJet 1200;MEM:8MB',
                      'device-info': 'HP LaserJet 1200',
                      'device-make-and-model': 'HP LaserJet 1200'}}
Page 8 (Printer state reasons):
{'printer-state-message': u'Sending data to printer.',
 'printer-state-reasons': [u'none']}
Page 9 (Verify packages):
{'packages_verification': {'cups': ['..?......    /etc/cups/cupsd.conf.default',
                                    '.M.......  c /etc/cups/subscriptions.conf',
                                    '..?......    /usr/lib/cups/backend/dnssd',
                                    '..?......    /usr/lib/cups/backend/ipp',
                                    '..?......    /usr/lib/cups/backend/lpd',
                                    '..?......    /usr/lib/cups/backend/serial',
                                    'missing     /var/spool/cups/tmp (Permission denied)'],
                           'foomatic': ['S.?......    /usr/bin/foomatic-combo-xml'],
                           'gutenprint': ['S.?......    /usr/bin/ijsgutenprint.5.2'],
                           'hpijs': [],
                           'hplip': ['..?......    /usr/lib/cups/backend/hpfax',
                                     'S.?......    /usr/lib/cups/filter/hpps',
                                     'missing     /var/log/hp/tmp (Permission denied)'],
                           'system-config-printer': []}}
Page 10 (Error log checkpoint):
{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd',
                          'DefaultAuthType': 'Basic',
                          'JobPrivateAccess': 'default',
                          'JobPrivateValues': 'default',
                          'MaxLogSize': '0',
                          'SubscriptionPrivateAccess': 'default',
                          'SubscriptionPrivateValues': 'default',
                          'SystemGroup': 'sys root',
                          'WebInterface': 'Yes',
                          '_debug_logging': '0',
                          '_remote_admin': '0',
                          '_remote_any': '0',
                          '_remote_printers': '1',
                          '_share_printers': '0',
                          '_user_cancel_any': '0'},
 'error_log_checkpoint': 0}
Page 11 (Print test page):
{'test_page_attempted': '15/Oct/2012:07:11:07 +0000',
 'test_page_completions': [(12, u'Job completed.')],
 'test_page_job_id': [12],
 'test_page_job_status': [(True,
                           12,
                           'HP-LaserJet-1200',
                           'Test Page',
                           'Completed',
                           {'attributes-charset': u'utf-8',
                            'attributes-natural-language': u'en-us',
                            'document-count': 0,
                            'document-format': u'application/vnd.cups-banner',
                            'job-hold-until': u'no-hold',
                            'job-id': 12,
                            'job-k-octets': 1,
                            'job-media-progress': 0,
                            'job-media-sheets-completed': 1,
                            'job-more-info': u'http://localhost:631/jobs/12',
                            'job-name': u'Test Page',
                            'job-originating-host-name': u'localhost',
                            'job-originating-user-name': u'olivares',
                            'job-preserved': False,
                            'job-printer-state-message': u'',
                            'job-printer-state-reasons': [u'none'],
                            'job-printer-up-time': 1350303079,
                            'job-printer-uri': u'ipp://localhost:631/printers/HP-LaserJet-1200',
                            'job-priority': 50,
                            'job-sheets': [u'none', u'none'],
                            'job-state': 9,
                            'job-state-reasons': u'job-completed-successfully',
                            'job-uri': u'ipp://localhost:631/jobs/12',
                            'job-uuid': u'urn:uuid:b260246d-6e3b-3f7a-633f-831eb36cca5f',
                            'media': u'na-letter',
                            'printer-uri': u'ipp://localhost/printers/HP-LaserJet-1200',
                            'time-at-completed': 1350303068,
                            'time-at-creation': 1350303067,
                            'time-at-processing': 1350303067})],
 'test_page_successful': False}
Page 12 (Error log fetch):
{'error_log': []}
Page 13 (Locale issues):
{'printer_page_size': u'Letter',
 'system_locale_lang': 'en_US',
 'user_locale_ctype': 'en_US',
 'user_locale_messages': 'en_US'}


Should I still file a bug report against cups?  how do I proceed?

Thanks & Regards,


Antonio

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