On Tue, 2006-09-19 at 08:17 -0400, Alex Maier wrote: > Tejas, > > We need to make sure to be friendly and open towards other people's > requests, even if their questions are addressed somewhere else, like > in a forum or in an FAQ. > > Knowing where to find information in all the numerous Fedora wikis and > lists requires some serious study, and people who first encounter all > this might not have the knowledge and patience to look for the answers > they need. > > This is why it is our job to reply to their request as good as we can, > and to point them to a page where they can find more information. > > The info@xxxx requests usually come from first-time users and people > interested in trying Fedora -- and it is very important we treat them > with respect and try to help, so they stick with Fedora :) +10. -- Paul W. Frields, RHCE http://paul.frields.org/ gpg fingerprint: 3DA6 A0AC 6D58 FEC4 0233 5906 ACDB C937 BD11 3717 Fedora Project Board: http://fedoraproject.org/wiki/Board Fedora Docs Project: http://fedoraproject.org/wiki/DocsProject
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