NOTE: Followup set to fedora-marketing-list@xxxxxxxxxx Fedora Weekly News, in association with the Fedora Documentation Project, is soon to start a new regular column devoted to giving answers to common user problems. The result would be similar to "Ask Shadowman" in Red Hat Magazine -- somewhat like a weekly FAQ, with the significant difference being that it's completely Fedora-centric, and we have the ability to be a bit more current through dipping into the input stream in real time. What do I mean by that last bit? Well, the questions are to be provided by the community, and answers provided by knowledgeable experts in the subject matter of each question. Questions could be submitted by users directly. That's not very different at all -- but here's the twist: Thomas Chung and I are hoping Ambassadors and other Marketing folks will cull them from topics coming up currently in the Fedora Forum and on IRC #fedora. You can then post new questions on the wiki in a queue page to be addressed in the next week's column: http://fedoraproject.org/wiki/WeeklyQuestions Answers would give step-by-step solutions when possible, with short explanations for new users. We will probably handle somewhere between three and five questions per issue, but if we find the queue is stacking or lacking, we will change those numbers as necessary. Why do this? Primarily to cut down on user frustration and FUD caused by wrong answers. When inexperienced users help other inexperienced users, they sometimes proffer solutions which are less than optimal. (The most common example that comes to mind is "disable SELinux," but there are many others.) While we all appreciate the helpful spirit of our community members, we also want to help everyone Do The Right Thing when possible, especially if it means better education and security. Many of the folks with the most knowledge don't spend a lot of time on IRC #fedora or the Fedora Forums, so this is a way the community can benefit from their expertise while requiring very little of their time. This initiative also gives the FDP a way of judging where more documentation is needed. We have few hands and many goals, but by leveraging the popularity of FWN we may get some clues where best to allocate those resources. We've got several Fedora luminaries lined up to contribute answers to the column, so we expect this will be a great new way to provide some community outreach. Thomas and I will be keeping a close eye on the questions and answers and using them to steer this initiative. If you are an experienced Fedoran with good communication skills who would like to participate, please put your name on the list of answer providers: http://fedoraproject.org/wiki/WeeklyQuestions/SolversList More to come... -- Paul W. Frields, RHCE http://paul.frields.org/ gpg fingerprint: 3DA6 A0AC 6D58 FEC4 0233 5906 ACDB C937 BD11 3717 Fedora Project Board: http://www.fedoraproject.org/wiki/Board Fedora Documentation Project: http://fedora.redhat.com/projects/docs/
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