The idea is good, but I see it as "yet another layer of administration to maintain". Don't you think that websites like http://www.fedorafaq.org do most of the things you are asking for? Maybe we could simply improve the http://fedoraproject.org/en/get-help page to point to more resources (by that, I mean language specific forums for example) and create a list of the best applications for each use case? Steven On Tue, 2008-09-09 at 22:10 +0200, Christoph Höger wrote: > Hi folks, > > in the past weeks I had an idea about how to improve the user support. > I'll sketch it: > > 1. A "normal" user, especially when new to Linux will probably start his > computer with a concrete idea what he wants to do ("surf the web", > "check my mail", "write a document" etc.). While there are tons of > information (some of them useful, some not), every peace of information > needs the user to at least surf to a given web page and search it for > what he needs (not talking about subscribing to a high traffic mailing > list). That is definitely too much work for our beginner. Especially, if > he wants to know "how to surf the web". > > 2. The main difference here between Linux and windows is where a > beginner can get support. Obviously the lesser spread of linux > distributions is a disadvantage. But the distribution itself is not only > the solution to this problem, but an even bigger advantage: Thousands of > users have access to the same software in the same version. And all of > them do those use cases. So we should bring the information about how to > do such a use case in our distribution to the user with the distribution > itself. > > 3. So how could we address that technically? Basically a wiki would be a > good starting point for some (when not all) of the basic use cases. From > there we could bring localized HowTos over a desktop applications to the > user (asking "what do you want to do today"). But that's not all: we > could also > * deliver a set of scripts to check if the desired > software is installed in the correct versions. > > * integrate that system with smolt to get information > about which hardware will probably work and which not > (this could avoid some frustration) > > * integrate some kind of "how could I use that > file?" functionality in our document centric desktop > > * lead to further support possibilties (mailing lists, forums) > and how to use them > > * allow a user to easily post a bug report when a use case > should work but doesn't > > * <PUT YOUR IDEA HERE> > > What do you think? > -- > fedora-devel-list mailing list > fedora-devel-list@xxxxxxxxxx > https://www.redhat.com/mailman/listinfo/fedora-devel-list -- fedora-devel-list mailing list fedora-devel-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-devel-list
