Am Donnerstag, den 26.06.2008, 17:52 -0300 schrieb jeff: > nodata wrote: > > Am Donnerstag, den 26.06.2008, 16:30 -0300 schrieb jeff: > >> Kevin Fenzi wrote: > >>> Thats just a few ideas to get things going. > >> I've always thought the following idea would be cool to implement. It's not > >> IRC, but I figured I would throw this idea out there, especially now since you > >> now have talk.fedoraproject.org. > >> > >> What about *free* telephone support? > >> > >> A rough outline: > >> > >> * newbie user has problem. Has no clue what IRC is. Knows what telephone is. > >> > >> * supergeeks live on IRC, read every message in fedora-devel (well, almost) and > >> have VoIP software with talk.fedoraproject.org account. > >> > >> * Each supergeek, when available, goes to a webpage and clicks "available" to > >> let fedora asterisk know they are available "agents" (in asterisk speek) that > >> can receive calls from the support queue. > >> > >> * noob calls local number via the majick of a bunch of $2 DIDs around the world > >> which connects them to the fedora asterisk server. "Welcome to the fedora > >> telephone server..." They hit "1" for support. > >> > >> * fedora asterisk looks at all the available agents and routes the call to one > >> of them. > >> > >> "Thanks for calling Fedora support! This is supergeek $foo. How can I help?" > >> > >> Just an idea.... > >> > >> -Jeff > >> > > > > Wouldn't this shift the focus away from users finding answers for > > themselves (RTFM, essentially) and us writing good documentation? > > > > I can only see this being useful if it fed back into a knowledge base. > > Well, depending on their problem it could be as easy as just to say "open your > browser and go to http://wiki...."; if there is a solution there. Newbies have > trouble even finding what doc is relevant to their problem (well, not just > newbies either....) > > -Jeff > Then is phone support useful? I mean phones are very inefficient/disruptive (and not the "good" disruptive) for this kind of thing since they prevent you from being able to queue requests (like on irc, jabber, email, etc); they require an instant response. Giving URLs over the phobe won't be fun either. -- fedora-devel-list mailing list fedora-devel-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-devel-list
