Am Donnerstag, den 26.06.2008, 16:30 -0300 schrieb jeff: > Kevin Fenzi wrote: > > Thats just a few ideas to get things going. > > I've always thought the following idea would be cool to implement. It's not > IRC, but I figured I would throw this idea out there, especially now since you > now have talk.fedoraproject.org. > > What about *free* telephone support? > > A rough outline: > > * newbie user has problem. Has no clue what IRC is. Knows what telephone is. > > * supergeeks live on IRC, read every message in fedora-devel (well, almost) and > have VoIP software with talk.fedoraproject.org account. > > * Each supergeek, when available, goes to a webpage and clicks "available" to > let fedora asterisk know they are available "agents" (in asterisk speek) that > can receive calls from the support queue. > > * noob calls local number via the majick of a bunch of $2 DIDs around the world > which connects them to the fedora asterisk server. "Welcome to the fedora > telephone server..." They hit "1" for support. > > * fedora asterisk looks at all the available agents and routes the call to one > of them. > > "Thanks for calling Fedora support! This is supergeek $foo. How can I help?" > > Just an idea.... > > -Jeff > Wouldn't this shift the focus away from users finding answers for themselves (RTFM, essentially) and us writing good documentation? I can only see this being useful if it fed back into a knowledge base. -- fedora-devel-list mailing list fedora-devel-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-devel-list
