On Mon, 23 Jun 2008 17:57:10 -0400
walters@xxxxxxxxxx ("Colin Walters") wrote:
> 2008/6/23 Kevin Fenzi <kevin@xxxxxxxxx>:
>
> >
> > This weekend at Paul's State of Fedora talk at the end of the
> > sessions on Saturday, he mentioned several areas where Fedora
> > really could improve. One of these areas was the help that people
> > get on the #fedora irc channel.
>
>
> I think IRC is kind of fundamentally doomed because of the culture.
Well, I agree there are issues to be overcome, but I think it's worth
us trying to provide all the support channels we can, eventually even
(if enough people are insane enough to want to): call in support
(fedora talk rocks!) :)
> If we want to emphasize a support medium, the forum is much nicer:
>
> http://forums.fedoraforum.org/forumdisplay.php?f=7
>
> It has decent search (and unlike Bugzilla your forum thread won't
> vanish from search because it's too old or got fixed, grrr)
Sure, I think forums work great for some people... I would love to see
the forum people talking to the irc people talking to the mailing list
people and each providing the support they like to provide.
I have no real idea who runs the forum... are we likely to get them
seeing this thread?
> The live aspect of IRC is nice though; Mozilla has been doing some
> work on live chat support which looks potentially useful:
> http://support.mozilla.com/en-US/kb/Live+Chat
Yeah, that would be potentially very nice to use...
We could point that at the #fedora channel if we can get it setup
better.
kevin
Attachment:
signature.asc
Description: PGP signature
-- fedora-devel-list mailing list fedora-devel-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-devel-list
