This weekend at Paul's State of Fedora talk at the end of the sessions
on Saturday, he mentioned several areas where Fedora really could
improve. One of these areas was the help that people get on the #fedora
irc channel.
I think IRC is kind of fundamentally doomed because of the culture.
If we want to emphasize a support medium, the forum is much nicer:
http://forums.fedoraforum.org/forumdisplay.php?f=7
It has decent search (and unlike Bugzilla your forum thread won't vanish from search because it's too old or got fixed, grrr)
The live aspect of IRC is nice though; Mozilla has been doing some work on live chat support which looks potentially useful:
http://support.mozilla.com/en-US/kb/Live+Chat
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