Hans Ulrich Niedermann wrote:
Brian Pepple wrote:
=== Deal with reported bugs in a timely manner ====
* 'Nuff said.
"Deal with" meaning what, exactly? When the maintainer has reported the
bug to upstream in a timely manner, his job is done and he can patiently
wait for years until upstream fixes the bug or not?
A little more than that:
1) Someone who can work on the bug should know about it.
- If the package maintainer is capable and willing, they can be
working on fixing it.
- If not, the package maintainer should have tried at least some of
the following options:
* reported it upstream.
* asked for help on fedora-devel (there are people who volunteer
their time to work on code/autotools problems that other package
maintainers have)
* checked if other distributions have patches for the problem
already (google often finds patches in Debian, for instance.)
2) Let the bug reporter know what's going on with the bug report. If
that happens to be that they reported it upstream and upstream has
proven disinterested in fixing it, having an upstream bug#, etc is very
useful. Then the bug reporter can try to get upstream to fix the bug
themselves.
Brian, we probably want to list the ways to deal with bug reports in the
policy as many maintainers don't realize how many options there are for
getting help fixing a bug.
-Toshio
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