On 04/23/2013 07:46 PM, Kevin Fenzi wrote: > On Tue, 23 Apr 2013 15:27:50 +0200 > Richard Marko <rmarko@xxxxxxxxxx> wrote: > >> Hi all, >> >> I'll try to explain how crash reporting currently works in Fedora. >> >> Typical reporting process looks like this: >> - crash is reported to Faf server which responds with 'known' or >> 'unknown' reply; >> - in case it responds with 'known' and the bug was already reported >> to both the server and bugzilla, the reporting is stopped and only >> report counts on the server are updated; > Does the user get a link to any bugs associated with the crash? > Or this happens without user interaction? He does. Both the link to faf and link to bugzilla (if ticket exists). > >> - if the crash is unknown, the reporting either continues or stops >> depending on the configuration (for Gnome, only automated reporting to >> faf is enabled); >> - if enabled, the rest of the process continues with local or remote >> retracing, reporting to bugzilla and attaching bugzilla ticket to faf >> report. >> >> This allows us to get accurate statistics of crashing applications >> while not forcing every user to report to bugzilla. This is a >> trade-off between getting accurate statistics and quality of the >> reports as automated reports are anonymous which is also the reason >> why they can't contain full backtrace with data. > Well, it's nice to know when things crash, sure... but without more > information it's very difficult to figure out how to fix that crash. > >> Then there are reports with no bugzilla attached as they were reported >> automatically or no one finished the bugzilla reporting. These reports >> get bugzilla ticket attached after there's person who finishes the >> reporting or the ticket is created by the server. > Perhaps we could make it always require a person to be willing to > file? Hopefully someone who can explain what happened and what they > have installed, etc? ie, "hey, look, 50 people saw this crash, but it > has no bug yet, well, I know exactly what I do to cause it, let me file > the bug and help all 50 of the other folks seeing it out" Yes, this sounds good to me. I'll create tickets for this. -- Richard Marko -- devel mailing list devel@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/devel
