On 2008-01-25, 20:27 GMT, Jeff Spaleta wrote: > 1) that we have a team of individuals ready to go as ops for > the channel before it goes live in a spin, with an effort to > get 24 hour coverage. These are the people with the authority > to step in and move things along if the conversation degrades. > > 2) Identify a "helper" role and a list of people who are filling that > role and provide best practices policy for how to help users coming in > with problems. This may or may not be the same as the ops role. The > point being these are the people who commit to "helpdesk hours" in a > public way. If someone comes in at a certain time, they should be able > to check and see if a helper is manning the helpdesk. Mutual aid > between users is a very useful thing, but having someone there who is > committed to setting an example on how to work through problems with > other people goes along way towards keeping things pleasant and > constructive. Either of these would be OK with me -- being a bugmaster for the desktop team, I think I could extend my role to this easily. Of course, I could swear only to be present in working hours (CET). Matěj -- Fedora-desktop-list mailing list Fedora-desktop-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-desktop-list
