On Jan 25, 2008 1:32 AM, Valent Turkovic <valent.turkovic@xxxxxxxxx> wrote: > * Desktop shortcut for joining Fedora IRC (aka "Get Live Help") > Fedora is about freedom+communication, right? For those of you who remember..... Ximian's Gnome desktop had a specialized irc client and a gnome panel entry that started it up that did this very thing in the RHL 7.x time period. I spent an inordinate amount of time on Ximian's monkeychat irc channel, helping people through things. I think it was a valuable thing to have, but it was not really organized. If we were going to do something similar in Fedora, I would strongly suggest these items be addressed before it goes live in a spin: 1) that we have a team of individuals ready to go as ops for the channel before it goes live in a spin, with an effort to get 24 hour coverage. These are the people with the authority to step in and move things along if the conversation degrades. 2) Identify a "helper" role and a list of people who are filling that role and provide best practices policy for how to help users coming in with problems. This may or may not be the same as the ops role. The point being these are the people who commit to "helpdesk hours" in a public way. If someone comes in at a certain time, they should be able to check and see if a helper is manning the helpdesk. Mutual aid between users is a very useful thing, but having someone there who is committed to setting an example on how to work through problems with other people goes along way towards keeping things pleasant and constructive. 3) There needs to be an established rules of conduct which is presented to users before they enter the channel. Not in the channel topic...after they've entered. I want a nag dialog, prior to entering irc-space. A first time dialog would be fine. -jef -- Fedora-desktop-list mailing list Fedora-desktop-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-desktop-list
