Re: your session only lasted less than 10 seconds error

[Kenneth Wolcott <kennethwolcott@xxxxxxxxx>]

On Wed, May 12, 2010 at 13:53, Les Mikesell <lesmikesell@xxxxxxxxx> wrote:
> On 5/12/2010 3:45 PM, m.roth@xxxxxxxxx wrote:
>>
>> You forgot the fifth assumption, that they're too lazy to read man pages,
>> howtos, or even google for the answer to their problem, and just expect to
>> dump it on us, as though we're tech support from their school, or ISP, or
>> corporate - that is, *PAID* support, and we'll solve the problem for them
>> and give them the step-by-step, or, better, hand them a script that will
>> Fix It All.
>
> Or sixth, that they had an expected problem and thought they might find
> friendly advice here from people familiar with the system.
>

Well, what he did describe was better than "Help me NOW!" or "Help me please".

When someone asks for help they should provide at least two things:
1. The situation;
2. What I tried;

Both of those need to be in English.  Not text-ese.

These should be the minimum requirements to get free help.

IMNSHO,
Ken Wolcott
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