ken wrote: > On 10/18/2009 08:17 AM Kwan Lowe wrote: > >>> I'm pretty sure most corporations will continue to pay to use Red Hat. >>> It's pretty tough to go the head of IT and tell them you want to use >>> an OS without a corporate support license. Support is a security >>> blanket, if nothing else -- and it's a place to lay blame if something >>> goes wrong. (Though there are some exceptions.) >>> >> If my company is in any way representative, then RedHat has nothing to >> fear from CentOS. Though a few of the engineers use CentOS as >> workstations or POC machines, our policy is that we have commercial >> support of our production software. We have run into issues with other >> applications that are no longer under support. >> >> CentOS has actually played a large role in getting RedHat into our >> environment. Without the ability to demo POCs, I think it would be >> unlikely that we would have tried Linux. >> >> (I of course am not speaking for my company in any way.) >> > > In the couple of months I've had the need to contact Redhat support on > just one issue and their "support" has been terrible, so far completely > useless and a waste of time. I don't know what Redhat charges us for > support, but whatever it is, it hasn't been worth it. I even went so > far as to express this to others in the department and have a private > conversation with the head of the department (my boss's boss), > expressing my disappointment with redhat support to him. > > My experience has been good and I have no negative feelings about their support offering. We had a critical issue once on a production server with 250 users, and that they solved for us very quickly. Other lower priority issues have been resolved in appropriate time frames. >From my perspective, its all good. Ian
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