Re: link to "commercial support" page isn't really helpful

[William Warren <hescominsoon@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>]

Robert P. J. Day wrote:
> On Mon, 22 Jun 2009, Spiro Harvey wrote:
>
>   
>> Karanbir,
>>
>> what about putting up something along the lines of:
>>
>> "Commercial support is currently unavailable, although this is being
>> investigated by the community. The difficulty is that CentOS is a
>> volunteer run effort.
>>     
>
>   from a promotional standpoint, i would avoid getting into that
> centos is a volunteer effort, and i would *seriously* avoid using the
> word "difficulty."  all i was suggesting earlier is that there are a
> number of ways to admit that centos has no *official* support channel,
> and that it would be useful to, even in admitting that, word it in
> such a way to not scare away potential adopters.
>
>   talk to someone with a marketing background.  seriously.  all you
> need to do is admit that there's no support, but word it carefully so
> that it doesn't seem like a big deal.  just give people the warm
> fuzzies.  that's all they're looking for.
>
> rday
> --
>
> ========================================================================
> Robert P. J. Day                               Waterloo, Ontario, CANADA
>
>         Linux Consulting, Training and Annoying Kernel Pedantry.
>
> Web page:                                          http://crashcourse.ca
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>   

I disagree.  Let everyone know upfront that this is run by volunteers.
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