Hi, i using
[root@se~]# yum search otrsSetting up repositoriesReading repository metadata in from local filesExcluding Packages from CentOS-5 - BaseFinishedExcluding Packages from CentOS-5 - UpdatesFinishedExcluding Packages from CentOS-5 - ExtrasFinishedExcluding Packages from CentOS-5 - AddonsFinished
otrs.i386 2.3.3-01 installedMatched from:otrsThe Open Ticket Request System (http://otrs.org/) is a web based ticket system.
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Authors:-------- Carsten Gross <carsten at siski.de> Christian Schoepplein <cs at otrs.de> Franz Breu <breu.franz at bogen.net> Fred van Dijk <fvandijk at marklin.nl> Lars M�LLER <lars at m5r.de> Nicolas Goralski <ngoralski at oceanet-technology.com> Richard Kammermayer <rk at otrs.de> Stefan Rother <sr at otrs.de> Thomas Raith <tr at otrs.de> Vladimir Gerdjikov <gerdjikov at gerdjikovs.net> Martin Edenhofer <me at otrs.de>
OTRS is an Open source Ticket Request System with many features to manage customer telephone calls and e-mails. It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
Feature list:
Web-Interface: - Agent web interface for viewing and working on all customer requests - Admin web interface for changing system things - Customer web interface for viewing and sending infos to the agents - Webinterface with themes support - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English, Finnish, French, German, Italian and Spanish) - customize the output templates (dtl) release independently - Webinterface with attachment support - easy and logical to use
Email-Interface: - PGP support - SMIME support - MIME support (attachments) - dispatching of incoming email via email addess or x-header - autoresponders for customers by incoming emails (per queue) - email-notification to the agent by new tickets, follow ups or lock timeouts
Ticket: - custom queue view and queue view of all requests - Ticket locking - Ticket replies (standard responses) - Ticket autoresponders per queue - Ticket history, evolution of ticket status and actions taken on ticket - abaility to add notes (with different note types) to a ticket - Ticket zoom feature - Tickets can be bounced or forwarded to other email addresses - Ticket can be moved to a different queue (this is helpful if emails are for a specific subject) - Ticket priority - Ticket time accounting - Ticket merge feature - Ticket ACL support - content Fulltext search
System: - creation and configuration of user accounts, and groups - creation of standard responses - Signature configuration per queue - Salutation configuration per queue - email-notification of administrators - email-notification sent to problem reporter (by create, locked, deleted, moved and closed) - submitting update-info (via email or webinterface). - deadlines for trouble tickets - ASP (activ service providing) support - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#' - Ticket number format free setable - different levels of permissions/access-rights. - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...) - user authentication agains database or ldap directory - easy to develope you own addon's (OTRS API) - easy to write different frontends (e. g. X11, console, ...) - own package manager (e. g. for application modules like webmail, calendar or filemanager) - a fast and usefull application
from Salvador,
Erick García
--- El dom, 29/3/09, Eduardo Grosclaude <eduardo.grosclaude@xxxxxxxxx> escribió:
> De: Eduardo Grosclaude <eduardo.grosclaude@xxxxxxxxx>> Asunto: Re: need trouble ticket system> Para: "CentOS mailing list" <centos@xxxxxxxxxx>> Fecha: domingo, 29 marzo, 2009 8:53> On Sun, Mar 29, 2009 at 3:45 AM,> Dhaval Thakar> <dhaval.thakar@xxxxxxxxxxxxxxxxxx>> wrote:> > Hi,> >> > I need to implement trouble tracking system,> GLPI may be worth a look> > -- > Eduardo Grosclaude> Universidad Nacional del Comahue> Neuquen, Argentina> _______________________________________________> CentOS mailing list> CentOS@xxxxxxxxxx> http://lists.centos.org/mailman/listinfo/centos>
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