Jun Salen wrote:
Hi, Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much. junji aisalen.wordpress.comLinux Registered User #253162 CentOS User
I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc.
It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search.
So, the combination can be used as a software/hardware inventory program and trouble ticket system.
http://glpi-project.org/?lang=en http://www.ocsinventory-ng.org/ Thanks, Johnny Hughes
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