On Thu, 2008-01-10 at 09:02 -0600, Johnny Hughes wrote:
> Craig White wrote:
> > On Wed, 2008-01-09 at 11:14 -0600, Johnny Hughes wrote:
> >> All,
> >>
> >> Here is a request for Zimbra to provide official CentOS support:
> >> http://bugzilla.zimbra.com/show_bug.cgi?id=23487
> >>
> >> Here is a poll that might help them see how many CentOS Customers they
> >> REALLY have:
> >> http://www.zimbra.com/forums/users/14136-foss-edition-most-popular-linux-distro.html
> >>
> >> I am not asking for anyone to do anything mean, or to say anything
> >> untrue, in fact, please don't.
> >>
> >> I am asking that if you use Zimbra on CentOS (either the Free Version or
> >> the Network Version) that you let them know that you are. If you would
> >> pay for Official support, let them know that too.
> > ----
> > it wouldn't seem that Zimbra's position (they don't support CentOS) is
> > any different than a lot of other software out there.
> >
> > I can see the reason that you would take it personally but they don't
> > mean it personally, it's just typical of another proprietary software
> > company shirking responsibility...no more, no less.
> >
> > They surely could support CentOS and it's obvious after a bit of
> > inspection that the problem that they are experiencing is not just
> > CentOS but also RHEL. I think what this really says is that CentOS is
> > really popular and the issues were more obvious on CentOS because of the
> > number of people using Zimbra with CentOS. I think you may see an
> > alarming trend to this...where companies are seeing more problems with
> > CentOS than RHEL simply because there are more people using CentOS...I
> > wonder.
>
> Sure, I agree.
>
> What I took personally was the suggestion to use Ubuntu instead of
> CentOS ... and the fact that they support many other distros with their
> FOSS version and still do not even support CentOS there.
>
> http://www.zimbra.com/forums/announcements/14116-centos-not-supported.html
>
> That has been corrected as it was not a CentOS problem:
>
> http://www.zimbra.com/forums/announcements/14213-our-centos-users.html
>
> All the while, several of their developers RUN CentOS and Zimbra for
> their MTA. There are even many development CentOS servers in their
> organization and they will not even support it in the FOSS edit???
>
> Besides, I am quite tired of people supporting CentOS under the table.
> If they are going to support it, they need to do so openly.
>
> I did not open that bug, nor did I decide that Ubuntu was a better
> server option to support than CentOS. But since the bug is open, CentOS
> users of Zimbra should, in my opinion, respond.
>
> I do think that CentOS users who use Zimbra should take this opportunity
> to let Zimbra know how many of them there are and ask to not be the
> red-headed step child any longer.
----
The import seems to be unspoken but it bespeaks of a company that seeks
to disown issues and blame their customers rather than solve the
problems.
Craig
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