From: John R Pierce Sent: March 23, 2007 13:51
>
>
> alias them to a dedicated account, in said dedicated account use a
> procmail recipe that checks some kind of active duty roster and forward
> copies of the message to whomever is signed in on active duty.
> combine
> this with a punch-in/punch-out type application, perhaps using a
> webpage, where each support person punchs in when on active duty. if
> noone is listed as 'active', default to forwarding to the 'normal'
> folks
> or whatever.
That sound interesting as well. I forgot all about procmail.
> seems like what you REALLY should be doing is having these emails going
> into a ticket tracking system, such as Remedy, which in turn sends out
> notifications to the assigned support person etc etc.
That is definitely the direction we are headed in but I was trying to
find something to tide us over until I could carve out the time to
evaluate and implement a ticketing/tracking system.
Thanks again for your comments.
Regards, Hugh
--
Hugh E Cruickshank, Forward Software, www.forward-software.com
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