Re: [OT] would any of you recommend a ticketing system?

[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]



On Tuesday 19 July 2011 13:32:50 Kevin Thorpe wrote:
> Hi all, sorry for being OT but would any of you recommend a ticketing
> system? We'd like something pretty comprehensive to cover helpdesk and HR
> stuff as well as software bugs/requests. There seems to be a million
> variations out there.

OTRS and RT for support and HR. It's a pain to install and configure it 
according to your needs but both work great.

For software I would recommend something like redmine (maybe mantis or trac) 
which supports multiple projects/customers, has repository integration (CVS, 
Subversion, GIT, ...) build in and has a very clean view (otrs and RT tends to 
show too much).

There is no system which fits all requirements for every purpose.

Regards
Oli

-- 
Oliver Schad
Geschäftsführer (CEO)
Automatic Server AG
E-Mail: info@xxxxxxxxxxxxxxxxxxxx
_______________________________________________
CentOS mailing list
CentOS@xxxxxxxxxx
http://lists.centos.org/mailman/listinfo/centos



[Index of Archives]     [CentOS]     [CentOS Announce]     [CentOS Development]     [CentOS ARM Devel]     [CentOS Docs]     [CentOS Virtualization]     [Carrier Grade Linux]     [Linux Media]     [Asterisk]     [DCCP]     [Netdev]     [Xorg]     [Linux USB]
  Powered by Linux