> > For you boss it may be a question of scale & risk
> management. Spending
> > money on RH means never having to explain why she thought
> 'some kid in
> > a basement could support our business' in an outage review.
> >
>
> Yep, most of the responses I've gotten support the conclusion(s):
>
> 1. A support contract is good for CYA (and perhaps not
> more?). If it feels good, do it. Most ingrained business risk
> analysis types do not understand community support in the
> first place. Having a contract in place gives them a (not
> necessarily justified) warm fuzzy.
It's accountablity. The case where I work is that management wants
someone to point a finger at if something doesn't go right.
--
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.
