It is possible to view and download files on machines running PCI Netsupport Manager (all version up to 7) that have the web extensions switched on (default port 80). This has only been tested on Windows NT 4 (server and workstation) and Windows 2000 (Pro , Server and Advanced server). Example on a standard version 5.5 install (location c:\nsm) the URL to view the boot.ini file in the root would be: http://machinename:relevant_port/../boot.ini version 6 +: http://machinename:relevant_port/../../boot.ini I have received confirmation from PCI that this bug is fixed in version 7 onwards Watcher60