Hi,
I like to develop a predictive dialer system (Web base) to allow Admin to create outbound or inbound campaigns
I'm doing some technical research and I am trying to figure out shall I use AMI or ARI?
- Creating many outbound calls and monitor live calls on the web (Ringing, Talking, Hang up their call)
- Originate many calls and put in specific queue (other word: campaign)
- Agent should be able to transfer a call - external or internal.
- Ability to set max ring time for each campaign
- Approx 300+ agents
On the browser, I would like to use websocket to get real time information about the call and actions.
I am considering going with this approach: create a daemon with Node.js - A daemon will connect to Asterisk via ARI and a daemon use websocket to listen the events and such. A browser will also use websocket to communicate with a Node.js daemon.
Something like that: <browser (websocket)> --- <Node.js daemon & ARI (websocket)> --- <Asterisk>
Is this good approach?
Thanks
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