Re: a chain of proxy servers (Apache Users)

Let me set you straight on a few things.

1) I've been working on the Apache HTTPD documentation for ten years now, and have never been paid a cent for it. To imply that we intentionally write bad documentation so that we'll earn more money in customer support ventures is *PROFOUNDLY* insulting. Having devoted a decade of my life to this effort, I find your implication to be a personal affront.

2) The specific doc that you are criticizing has an example in it. It is VERY specific, and the only way to miss it is to not read it.

And, most importantly:

3) If you have SPECIFIC suggestions for the improvement of the HTTPD documentation please move this discussion over to the docs@xxxxxxxxxxxxxxxx mailing list and give them there. This is not really the venue for it, particularly when all you are offering is vague "you suck" kinds of complaints.

You have received the answer to your initial question. If you have others, please ask them. Please consider this particular branch of the conversation completed.

On Jul 28, 2010, at 12:50 AM, James Godrej wrote:

From: Rich Bowen <rbowen@xxxxxxxxxxx>
To: users@xxxxxxxxxxxxxxxx

>However, we do assume that readers of the documentation have some grasp of Apache configuration files,
There in lies your problem.
>Or, said differently, it's impossible to provide every possible example configuration, and so we >assume that our readers are able to generalize. An inability to generalize documentation examples >tends to lead to support situations where you're holding someone's hand through every >configuration change, which is something we'd quite frankly like to avoid.
No to be honest this is the way you earn your money.If people would do what they are trying to so easily how are the open source companies going to earn tonnes of money on the name of support and generate revenue out of it.

Rich Bowen

rbowen@xxxxxxxxxxx