Re: spam

["Kevin A. McGrail" <KMcGrail@xxxxxxxx>]

Sorry, it is not our job to provide support for GetResponse.com  Their answer is wrong and as best I can tell they have old rules and need to look at running sa-update.  Telling you to "consult" with us is completely wrong.  Research the product, read our website, sure.  They are clear about that on their support page at http://support.getresponse.com/faq/what-is-the-spam-score-check-feature.  They appear to use SpamAssassin as a pre-sending Spam Score check system for an out of the box install of SA.  Maybe they have a feature to test poorly maintained installations ;-)  And why they are linking to rule descriptions from SA v3.1.x is beyond me, so ignore that link on the page...

To answer your question and promote the bad behavior, the rule you are talking about I believe is FRT_ADOBE2 and was commented over 12 months ago so I don't think they are properly maintaining spamassassin.

Additionally, neither this list NOR GetResponse provides the support you are requesting.  You either need to do your own research by reading or better yet, downloading and working with SA in a test environment.  Or you need to hire a consultant to advise you on email deliverability/anti-spam needs.  If you are sending legitimate, opt-in email, I'd be happy to talk off-list about what my firm can do to help improve your deliverability to user's inboxes.

But beyond that, I hope my answer is clear.  I am sorry you are getting the run around and recommend you tell GetResponse that their support should be more emphatic that the feature is provided with out support and that they point people to their own FAQ and not recommend they consult the "apache support team" which is a non-existing group they made up to mollify their user IMO.

Regards,
KAM



On 4/16/2015 4:51 AM, Odpadový hospodár s.r.o. wrote:

Hello here is answer from get response. I am interested about BODY: ReplaceTags: Adobe and there is 1.1 score, so what should i do with it?

 

 

Hello Tomas,

 

Thank you for your reply.

 

In this case, you would indeed need to

consult Apache support team. We are not

able to advise you on the signatures

and descriptions they use to determine

the reason for spam score result.

 

I do apologise if this is inconvenient for you.

 

Kind regards,

 

Jan Marcinkowski

Customer Success Specialist

GetResponse.com

 

 

S pozdravom

 

Odpadový hospodár s.r.o.

 

Ing. Tomáš Schabjuk

riaditeľ

 

Hroznová 4664/9

902 01 Pezinok

+421 948 605 300

info@xxxxxxxxxxxxxxxxxxx

www.odpadovyhospodar.sk

 

From: Kevin A. McGrail [mailto:KMcGrail@xxxxxxxx]
Sent: Wednesday, April 15, 2015 4:10 PM
To: "Odpadový hospodár s.r.o."; Spamassassin
Subject: Re: spam

 

On 4/15/2015 10:07 AM, Odpadový hospodár s.r.o. wrote:

Yes, they wrote me that it is questin for your company.

They are wrong.  We write software.  If they use it, they are responsible for it's integration, maintenance, etc.

See https://wiki.apache.org/spamassassin/StopBlockingMyMail

Regards,
KAM

--
Kevin A. McGrail
President

Peregrine Computer Consultants Corporation
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Fairfax, VA 22030-2422

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